ComplaintsforMeyer Automotive & Trailer Sales
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Complaint Details
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Initial Complaint
03/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a used 2017 ***** ***** from this business on February 21st 2023. It was missing wiring, windshield washer nozzles, and had multiple error codes that were not disclosed to me. I was aware of a tpms code which I questioned and was told it would be a $*** dollar repair. However when I went to get it repaired at a different dealer I was informed of the other issues and also that there were 11 different error codes. The selling dealer had stated that they serviced it. The repair dealer said that the selling dealer would've known about the codes if they did indeed service it. The repair dealer did not do any repairs as they said selling dealer should've done them. The main point of my complaint is that numerous issues were not disclosed before the sale despite me asking about the one issue that I did find and following that up by asking about any further issues. Given that the selling dealer stated in person that the car was serviced at their dealership, which the ****** report also showed, it seems apparent that they knew about the issues and did not accurately or honestly describe the condition of the car before the sale. My desired resolution is that they repair the undisclosed issues. Specifically being DTC codes PO300 and P050D, intsall windshield washer fluid nozzles and hose, and install missing wiring for hatch release in the drivers door. I am willing to pay for repair of the tpms error since that was made aware during the sales process.Business response
03/08/2023
The customer was aware that the vehicle had multiple issues. We were not informed by the customer that anything else had come up after his purchase. This is the first I was informed about it. I am uploading the purchase contract, which we noted "AS IS" and had the customer sign because he was buying it with mechanical issues. The vehicle had been recently discounted, and was discounted further when he purchased it. Also included is the buyer's guide which states AS IS and the We Owe which states Nothing Else Promised. A service contract was offered, and the customer declined that option at purchase.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.