ComplaintsforExpress Laundry
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I stopped in and was washing my bedding. Washer 1 took my money but did not wash as there was a error code. Had to move my still dirty bedding to washer 2 and pay another 10$... I called the number listed and it goes unanswered and I used the dexter **** I will have to file a complaint with my bank as well. I want my $10 back that their broken machine took.Business response
07/02/2022
What was the date/time of the issue? What phone number was used to contact the company?Customer response
07/05/2022
Complaint: 17302373
I am rejecting this response because:
I called the number listed on the business paper that's taped to the wall.... And the date of the use is clearly on the provided image I uploaded from dexter **** I want the $10 refunded and it be noted that the cold water cycle does not work on washer 1
Sincerely,
***********************Business response
08/01/2022
We did not have any calls, messages or texts from this number but have reached out asking him to call us so we can assist.
Thank you,
Amanda
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.