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ComplaintsforMixan Mudjacking, Inc.
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Complaint Details
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Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Early this Summer, I contracted with Mixan to do mudjacking and caulking. Shortly after the work was completed the caulking began to pull away in some spots. It was fixed. However, it again started pulling away within a brief time. There is supposed to be a guarantee. I hesitated to have it looked at again so soon. Now the caulking is pulling away in many, many places. Also, at this time, do not know how that will affect the mudjacking, especially after the coming winter. I called and left a message last Thursday about the issue with no response.Business response
12/01/2021
Business Response /* (1000, 5, 2021/10/13) */ Contact Name and Title: Bob. President Contact Phone: ********** Contact Email: ************************** I'll apologize that we did not get back to you but we did not receive no voicemail or call from you regarding your issue. we are more than happy to come back and fix any issues with the caulking under the warranty as stated on your contract anytime you want. Consumer Response /* (3000, 7, 2021/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 10/14 got email to address the repair. As of yet have not been contacted.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.