ComplaintsforSarpy County Motors

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a *********** from Sarpy County Motors on August 1. The ** had a bad lock/window controller. I mentioned it to the dealer, and they told me they ordered the part and it would be in in a few weeks. I got in writing at Sarpy County Motors that they would fix it within 60 days. A few weeks later they reach out to me, and tell me the part is in. I drive from ******* to Sarpy County Motors. They have their mechanic install the part. He tells me the part was bad, and they'll have to try another one, but they would have to order it. They then tell me they will have their mechanic drive out to me to install the part; they told me they would get a hold of me when the part comes in. Now we're in November. I reach out to them via email saying they still needed to repair my vehicle. They tell me they scheduled the mechanic for Tuesday November 29 to drive out to my house; almost a five full months since buying the vehicle. Today I get a call from them telling me that he can no longer come out and do the repair, and that there's no way for that to happen because they have to pay him for drive time, and I must drive out there. They told me they would pick up my vehicle, but I don't trust anyone out there to drive it nearly an hour away because of how bad they've been with communication. I would be concerned I wouldn't get the vehicle back in time. They are telling me there's nothing they can do, but really all they have to do is pay a mechanic to install the part as promised.

  Business response

  01/02/2023

  Business Response /* (1000, 5, 2022/11/29) */ Contact Name and Title: CHAD ****** OWNER Contact Phone: ************ Contact Email: ***************************** Everything is correct with the vehicle purchase and agreeing to fix the window switch and having to order another window switch. I believe we talked with Matthew after he submitted this review/complaint yesterday. We agreed to send a mechanic to ******* this afternoon 11/29 to install the window switch. This should be completed today and hopefully Matthew will be happy. Thanks Chad

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