ComplaintsforAmerican Broadband
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Complaint Details
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Initial Complaint
03/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 3-17-22 I received a monthly bill from ABB for our telephone, cable, and internet service. The bill indicates that they have not received my last month's payment as of March 10. When I check my bank statement, that check cleared on February 15. I am trying to call to straighten this out, but the phone is never answered or loops and kicks me out. Since this is also the first month with a new billing system, I also have several other questions, so I need to talk to a person rather than a machine, but no one is there answering a phone. Since part of this business IS a phone company, I can't imagine that this is an acceptable situation. I just want to talk to someone in billing and someone in customer service before I spend any more money with this business. I appreciate your help with this matter.Business response
05/02/2022
Business Response /* (1000, 12, 2022/04/19) */ Recently, American Broadband consolidated multiple databases into one billing platform as part of a planned upgrade. During this consolidation, the posting of some payments were delayed, but did post in March and are reflected on the April 1st invoice. In March, at times, customer service representatives were all busy at the same time, making it difficult to get through to ask questions and discuss billing and service options. This customer did speak with a customer service representative on April 12th to have her questions answered. The Customer Service Manager followed up with this customer the next day to ensure she has the information needed. American Broadband appreciates all customers and our primary goal is to make sure that they are satisfied. We greatly appreciate the feedback and are eager to restore her confidence in American Broadband.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.