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Find a Location

Profile Subaru, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Profile Subaru, Inc.

      1323 NH Route 16 Albany, NH 03818

    • Profile Subaru, Inc.

      PO Box 429 Conway, NH 03818-0429

    Business ProfileforProfile Subaru, Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers new and used car sales.

    Business Details

    This is a multi-location business.

    Find a Location

    Profile Subaru, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Profile Subaru, Inc.

        1323 NH Route 16 Albany, NH 03818

      • Profile Subaru, Inc.

        PO Box 429 Conway, NH 03818-0429

      Location of This Business
      1323 NH Route 16, Albany, NH 03818
      BBB File Opened:
      8/17/1990
      Years in Business:
      36
      Business Started:
      1/29/1988
      Business Started Locally:
      1/29/1988
      Business Incorporated:
      1/29/1988
      Type of Entity:
      Corporation
      Alternate Business Name
      • Profile Automotive Group
      Business Management
      • Ronald Petell, President
      • Dale Petell, General Manager
      Contact Information

      Principal

      • Ronald Petell, President

      Customer Contact

      • Ronald Petell, President
      • Dale Petell, General Manager
      • Tim O'Brien, Manager of Business Development
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/08/2022

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      On May 5 2022 We went to order a Subaru forester Base model from Profile Subaru in Conway New Hampshire. Our sale person Allen F. was not in that day so we dealt with a finance manager. We were informed that we were required to add 5 or 6 accessories to the car but settled on upgrading to a Forester Premium and 3 accessories which included a $65 front plate bracket and Both parties agreed on the deal. We signed the paperwork and sealed it with a hand shake. The original sales agreement from 5-5-2022 showed the price as $31,402.00. On 8-19-2022 we were told the cost of the car had changed to $31,953.00 totaling $551.00 higher. I ask why? The dealership told me because the car was ordered after the price hike on 5-12-2022. I asked why should I pay more money for their error. They wanted to renegotiate the deal when we were there to pick up the car. The salesman Allen and Jim the manager left us in the office and went into another office with another person for about 10 minutes. They came back and told us we had two choices. We could sign a new agreement and pay the higher price or refuse the car and they would probably be able to sell it to someone else tomorrow. They made out a new sales agreement and forces us to sign if we wanted to car. We had no choice but to sign the new deal or walk away losing $1000.00 non-refundable deposit and the 15 weeks 1 day we had waited with no time left to order another car before our present car would need $1800.00+ worth of work to pass inspection. This cannot be right after waiting 15 weeks then to have them want more money the day the car gets here. we have a signed agreement. I do not know if this is Crimmel or not, but they need to send/ give me the money they stole from us. $551.00. Do I need to get the court involved in the scam.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Danny A

      1 star

      05/09/2024

      Absolute scam of a business, My wife and I both own Subarus. They have repeatedly tried to mansplain to her. That her front windshield is totally fine and she needs to just clean it better. It has streaks from staining from when they detailed her car. My Subaru they've replaced the engine in twice this last time I asked them to do an inspection on it. They failed it for foot break. Inadequate stopping power and the rear windshield wiper. (A rear windshield wiper is not required) And the brakes are brand new. They've repeatedly taken advantage of my wife and myself and I am absolutely sick and tired of it. We've went to Subaru of *********** to complain and so far I haven't really gotten anywhere.Highly discourage anyone from ever going here

      Local BBB

      BBB Serving New Hampshire

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