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ComplaintsforChildrens Dental Center of New Hanpshire
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My kids have been patients here for their whole lives, we have been seen there for everything between cleanings to braces for my oldest. We typically have good experiences in the office and been happy for over 6 years. With that being said today was a terrible experience…my daughters school field trip got canceled last min because of a bus driver shortage and they couldn’t get the kids to where they were going, and rescheduled for the following day. Unfortunately my daughter had an appointment the next morning, I called and explained my situation, the girl I was speaking to was really awful and said that this is counting as a missed appointment and that this is the second missed appointment and now the office has the right to refuse our family. (First missed appointment was 6years ago when my son was 3, what about the COUNTLESS appointments I have been on time for over the course of 6-7years!) also I still called ahead of time! when I explained that this was out of my control and I didn’t want to hold my daughter back from a field trip at school she had been looking forward to she told me “we are running a business here and can’t have people canceling all the time because we can’t get other family’s in on this short of notice” I ended the phone call and then called back to see what I needed to do to have my kids records released because I don’t feel comfortable bringing my children to a place that has such little empathy towards families. She got back on the phone and we went back and fourth and she then told me that “the office was doing our family a favor by seeing them because they are on Medicaid.” How can a medical professional who sees and treats children daily treat people like this? Also when I asked to speak to the office manager she said “I am the office manager” Childrens Dental Center should really be doing some re-evaluating on how they speak to patients. This is not okay, and now we are completely uncomfortable trusting them to treat our children.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.