ComplaintsforElectroMedical Associates, Inc.
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Complaint Details
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Initial Complaint
10/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid one of my collections bills on August 25th and it dropped from my credit score in a week, which is great. However, on October 5th I paid a collections bill of $1,042.86 (******, Transaction #***********) and according to my bank and all of my credit reports, I have not paid the $1,042.86 collections bill when I in-fact have a receipt to prove I did. I am trying to get a house and this is the one thing preventing me from getting pre-approved. We are in a serious time crunch and I do not know what else to do to try and get this paid collections off of my report. From my point of view, it would appear that it just hasn't not been reported when they say it has been. Please help me get this off of my credit report.Business response
11/09/2021
Business Response /* (1000, 5, 2021/10/27) */ Contact Name and Title: Debra P******** Contact Phone: ************ Contact Email: **********@ema-incorp.com Hi Mr. *********. Unfortunately, your payment came in days after we uploaded to Equifax. We will be doing an other upload to Equifax on Friday of this week and it should not show by the end of next week. Hopefully this helps with the issue. Thank YouInitial Complaint
10/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This was settled by my insurance company. This company HARASSES me day and night. Up until 11PM (which is illegal). Also, the associate who called me asked me about sensitive medical information protected by HIPPA laws. Asked me about my Crohn's disease and was very condescending. If this is not removed from my credit I will be getting a lawyer.Business response
10/21/2021
Business Response /* (1000, 5, 2021/10/21) */ Contact Name and Title: Debra P******** Contact Phone: ************ Contact Email: **********@ema-incorp.com We received a new account on this complaint on 03/31/21. Sent out 1st notice on 04/02/21, 2nd notice on 05/03/21, a copy of bill from the client was sent out on 06/25/21 that was requested from the consumer on on 06/01/21 thorough a program called e-oscar which can be accessed through her credit file program. 3rd notice went out on 08/05/21 and 4th notice went out on 09/20/21. We left one voicemail for consumer to call us back on 05/03/21. We have never spoken to this consumer in regards to this account. Our office hours are 8am - 5pm. So this is the only hours that we contact consumers. We cannot remove off her credit file. We do not call consumers after the hour of 5pm. She may have someone else calling her late at night but it is not us. She would need to call our office at XXX-XXX-XXXX to see how we can assist her in getting this taken care of. She should also call her insurance company to see why not paid by in full by her insurance. If she has any information that we do not have then please call us. Consumer Response /* (3000, 11, 2021/11/08) */ A collection account for $381 is on my Equifax report and it should NOT be. It was covered by insurance on top of the fact that these people call me constantly and harass me and have violated HIPPA laws with things they have asked me regarding my medical issues! I want this collection removed or I will get an attorney Business Response /* (4000, 13, 2021/11/08) */ According to the client office your insuance, Harvard Pilgrim, was billed and they made a small adjustment. the original balance was $423.00, which brought the balance down to $380.20 which Harvard Pilgrim says is your responsibility as they applied this balance towards your deductible. You would need to speak to Harvard Pilgrim if you dispute this balance. It is not the X-Ray Professional's fault or ours, Electromedical's. Again, we have not called you at all hours of the night. We have only left you one voicemail and have not talked to you at all in regards to this account. Thank You
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.