Business ProfileforSeasonal Specialty Stores

Would give zero stars if possible. This company used to be reliable but they have since hired new staff - especially the new services coordinator - and they are horrible. We spent weeks trying to schedule maintenance, had it scheduled then they called to reschedule over a holiday weekend because they had overbooked (I'm fairly certain they did not actually schedule us in the first place). The technician apparently came and did something, but we got no invoice, no follow up and no confirmation that the work was completed. When I returned after the holiday, my spa still leaked and would not start. Clearly no effort was made to even fill the tub or to power it on. After getting no response from Seasonal Specialty for weeks (the services coordinator does not check or respond to voicemail) we finally were told via email that our account was placed into collections (this was about one month after the alleged service was completed) even though we never received an invoice. The service coordinator repeatedly lied about contacting us and then sent our invoice to collections to cover her backside -- even though they never completed the work and didn't fix the tub. We have since spent over $1500 to have the tub properly repaired by a reputable vendor. Stay away from Seasonal Specialty Stores, they are dishonest and very, very bad at customer service. Eric and Anna, if you read this, your staff is terrible and your reputation is spiraling down the drain. You need to hire better and manage better.