Business ProfileforHeritage Home Service

Name: Heritage Home Service
Address: 28 Commercial Ct, Auburn, NH, 03032-3725, USA
Telephone: (800) 977-4737

Plumber

HeadquartersMulti Location Business

The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

Additional business information

Additional Info:

While this firm has branch locations in Portsmouth and Auburn, N.H., this company travels the entire southern portion of the State of New Hampshire.

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Contact Information

28 Commercial Ct

Auburn, NH 03032-3725

Business hours

Open 24 Hours

Business Hours
Monday	Open 24 Hours
Tuesday	Open 24 Hours
Wednesday	Open 24 Hours
Thursday	Open 24 Hours
Friday	Open 24 Hours
Saturday	Open 24 Hours
Sunday	Open 24 Hours

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Overview

Business Details

This is a multi-location business.

Headquarters

28 Commercial Ct, Auburn, NH 03032-3725

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BBB File Opened:

9/27/1991

Years in Business:

Business Started:

2/15/1988

Business Incorporated:

3/24/1998

Accredited Since:

5/1/1998

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 2397 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 6/30/2025.

These agencies may include:

NH Department of Safety - Division of Fire Safety

33 Hazen Drive

Concord NH 03305

(603) 223-4289

https://www.nh.gov/safety/divisions/firesafety/

BBB records show a license number of GFE0700410 for this business, issued by NH Department of Safety - Division of Fire Safety. The expiration date of this license is 6/30/2025.

These agencies may include:

NH Department of Safety - Division of Fire Safety

33 Hazen Drive

Concord NH 03305

(603) 223-4289

https://www.nh.gov/safety/divisions/firesafety/

BBB records show a license number of MBE0002490 for this business, issued by NH Department of Safety - Division of Fire Safety

These agencies may include:

NH Department of Safety - Division of Fire Safety

33 Hazen Drive

Concord NH 03305

(603) 223-4289

https://www.nh.gov/safety/divisions/firesafety/

BBB records show a license number of 0316C for this business, issued by New Hampshire Electricians' Board. The expiration date of this license is 5/31/2025.

These agencies may include:

New Hampshire Electricians' Board

7 Eagle Sq

Concord NH 03301

(603) 271-2152

https://www.oplc.nh.gov/electricians

Type of Entity:

Corporation

Alternate Business Name

Heritage Plumbing & Heating Inc.
Heritage Plumbing, Heating, Cooling
Heritage Plumbing Htg Cooling
Heritage Plumbing, Heating, Cooling and Electric

Hours of Operation

Primary

M:: Open 24 Hours
T:: Open 24 Hours
W:: Open 24 Hours
Th:: Open 24 Hours
F:: Open 24 Hours
Sa:: Open 24 Hours
Su:: Open 24 Hours

Business Management

Ms. Meghan Dodds, Manager of Marketing

Contact Information

Principal

Ms. Meghan Dodds, Manager of Marketing

Customer Contact

Mr. Craig Chartier, Co-President
Ms. Meghan Dodds, Manager of Marketing

Additional Contact Information

Fax Numbers

(603) 627-2730
Primary Fax

Email Addresses

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Primary

Website Addresses

Website 1

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Customer Complaints

5 Customer Complaints

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Most Recent Customer Complaint

06/10/2024

Complaint Type:: Service or Repair Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

Muirfield Mechanical services put in our mini split system with heat pump- 4/28/2023. I have been having problems with the system from the start. It was not cooling. They came to look at it, sending a tech over. They assured us it is working. In April this year on a random cold night we turned the heat on. It was not heating. I emailed *********************** April 5th he never emailed me back. I called in May and the company merged with Heritage Home service. They have refused to help or send a tech out-even though it is within the warranty. I have called this week and the general manager told the secretary he would call me back that day 5/3. No call from him. I called back 5/4 asking if he was still going to call as it had been 24 hours. The secretary asked him again, he promised to call Wednesday- asking a time that would work. I said he could call anytime Wednesday 5/5. He has not called. This is frustrating and very unprofessional.This work initially was paid for by SMOC. I understand that we are responsible now for repair. But to not even come and be responsible for the product is disgraceful.

Read 4 More Complaints

Customer Reviews

123 Customer Reviews

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Most Recent Customer Review

Erik H

06/04/2024

I have been a loyal customer of Quail (now *********************** in ************* for the last 6 years, using them for annual ** and furnace services. Every year, I faced recurring issues with my ** system. Each spring, they serviced it, and each summer, it failedwithout fail.After years of being told my system was old, I felt compelled to replace it. Given the age, I thought it was justified. I ended up spending over $20,000 to replace both the ** and furnace.Regarding the furnace, the installation was a disaster. Although I am not an expert, my towns proactive fire department inspected the work and failed it due to several major oversights. After fighting with Heritage, they eventually replaced everything at no cost.Less than a year ago, I replaced my ** unit. Heritage recommended a manufacturer and system, assuring me of its quality. As we approach summer 2024, the system has completely failedthe motor is bricked. Heritage sent a technician who admitted the failure and stated that the quality of the manufacturer had declinedthe same manufacturer they insisted I pay a premium for.I was initially told it would take 1-3 days for a new motor. Its now been a week, with temperatures over 80 degrees in my house, a pregnant wife, and a husky suffering in the heat. Heritage now tells me the lead time for the motor may be up to 6 months. They have been unresponsive to my requests for more information or an order number to track the motor myself.I am absolutely furious and will pursue every possible avenue, including legal action, to get this fixed as soon as possible. This level of service is unacceptable, especially from a company Ive been loyal to for years.

Heritage Home Service Response

06/10/2024

Dear ****,We deeply apologize for the frustrations and inconveniences you've experienced with our services. Your loyalty over the past six years means a great deal to us, and we're truly sorry for falling short of your expectations.We appreciate that you've given us another chance to make things right. Our team has been in contact with you, and we're glad to have successfully rescheduled your appointment for Wednesday, June 12, 2024. Additionally, we have secured the necessary part needed to address the issue with your AC system.Your comfort and satisfaction are our top priorities, especially during this challenging time with the heat and your family's well-being in mind. We're committed to resolving this situation promptly and ensuring that you receive the high-quality service you deserve.Once again, we apologize for any inconvenience this has caused, and we thank you for your continued patience and understanding. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with.Thank you!The Heritage Team

Read 122 More Customer Reviews

Local BBB

BBB Serving New Hampshire

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Heritage Home Service

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Business ProfileforHeritage Home Service