Business ProfileforLuxe Salon & Spa, LLC

I was contracted with Luxe Salon for my wedding at BVI last week. I completed a hair and makeup trial a month before, clearly stating my hair preference and bringing four pictures from their companies Instagram page to my trial. The trial was a huge success, and I loved the hair and makeup. The hairstyle I chose was an extremely common low bun style. I then proceeded forward with having them do my hair and makeup for my wedding. I personally paid for myself and six bridesmaids to have hair and makeup done for my wedding, and also had my hair and makeup done there for my rehearsal dinner the night before. The day of my wedding the two stylists rushed through hair and makeup, leaving early before the scheduled photos that the entire schedule was built around with their manager. Most significant was that my hair was done horrifically, nowhere close to the agreed upon style based on the trial. It was the completely wrong hairstyle in several ways. I have pictures from both. I am extremely Distraught and embarrassed over how my hair was styled for my wedding. The salon manager and owner have apologized to me and agreed that the hair style was nowhere near the same as the one at my trial, and that the hair at my trial should have been the one completed for my wedding. Unfortunately this is a once in a lifetime day that there is no do over for. Viewing wedding photos with my hair done incorrectly is distressing and I have been too embarrassed by how awful it looks that I have not shared photos. I never would have proceeded with this salon if I knew this was going to happen with my wedding day hair. I am requesting as much assistance and options as possible given that the memories for this once in a lifetime event were so damaged. This was a blatant breach of contract and I believe an intentional one at that.