ComplaintsforTotal Climate Control, Inc.
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a Mitsubishi heat pump through **** ***** of North Conway NH to be installed by Total Climate Control of Penacook NH. The product and installation was fine and was completed on 10/31/23. I have a receipt from **** ***** but was never provided an invoice describing the model numbers … I would like that for my tax records because they qualify for a $2000 tax credit. **** ***** says they are unable to find or recover this information. I spoke with Total Climate Control 3 times….at first they said they don’t provide that information and call **** *****. **** ***** called Total Climate…and **** ***** told me I would have that information by the end of the day in mid Nov. I got no response. Called Total Climate myself and they said they would be sending it out shortly. One week later, end of Nov, I called again…this time spoke with the salesman who came to my house. He assured me he would send it out “right away”. Now it’s Dec 6 and still no invoice describing model numbers. Any help would be appreciated.Business response
12/06/2023
This is just an unfortunate situation caused by a missed e-mail. This was in fact sent twice on Nov 1st and 2nd. Mr. ***** will have this information before end of business today 7 Dec 2023. Please let us know if there is any additional information that is required.Customer response
12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.