ComplaintsforCabinet Options LLC
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Original date of transaction 07/2021 project was somewhat completed 12/24/2021 Amount 12,000 for cabinets only Warranty work started 01/2022 Cabinet doors continue to be received with bow in them. Contractor continue to make errors by no either drilling through doors. I reached out numerous times and doors were reordered. I reached out again recently to mention the trim paint comes off when you wipe with a wet sponge. The business is no longer responding. Work is still incomplete. We have doors that are hung that are crooked. Draw face with damage due to owner drilling to far. Owner mentioned that everything is solid wood once again not true MDF.Business response
02/23/2023
Dear BBB of New Hampshire,
I met with the customer at the job site location on 2/8/23 and 2/1623. Both visits I performed repairs and discussed all of the customers concerns. I've resolved all of the concerns except for one door that is on order and some caulking clean up that I will address at my next visit.
Thanks,
Adam S******** ************
Cabinet Options LLC
Customer response
02/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me this far. There will still need to be a few adjustments that will also need to be addressed.
Sincerely,
**** ***********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.