ComplaintsforTurf Detail Landscaping LLC
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am on the board of directors at ********************** Condos ***************************************************************. We had a signed contract for services with Turf Detail Landscaping for landscaping and snow removal services. The landscaping contract included "mulch installation middle to end of May" and weekly cuts both which were not upheld. Mulch was never delivered and installed (which was paid for on 04/30/24) and only 3 cuts were performed in May, the 3rd, 13th and 24th. The property manager reached out to Turf Detail on 5/30/24 and was advised mulch would be delivered "within a week or 2". Mulch was still not delivered. Within that email thread, the property manager advised the board had approved to provide Turf with 30 days termination notice (as required by the contract) as long as the contract is upheld with the weeding, moving and mulch. On 6/4/24 the property manager followed up with Turf Detail as May ended with no 4th mowing (per the contract) and no mulch delivered. Turf Detail responded with an "effective immediately" termination and no delivery of mulch. We would like Turf Detail to deliver the mulch that was paid for.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.