Business ProfileforLupine Collars

After reading other reviews I see that I am not the only Lupine customer who has experienced the bogus return policy of the Lupine Company. I was a Lupine customer for many years. I have made many purchases from Lupine and never experienced the occasion to request a return. Most recently I purchased two sets of harnesses and leashes for my dogs. One was a replacement for an old and worn set. When I received it, I removed the tags and fitted the harness to my dog. She never had a chance to wear it as my husband hated the pattern I had chosen. I ordered a separate set and contacted Lupine concerning a return of the original set. I was told, “Sure you can return it, even if the tags have been removed and if your dog has worn it around the house a little.” I returned the set and never heard from Lupine concerning the return, so I called to check on my refund. I was told that the brand-new set I returned was used and dirty and that because they had to protect their other customers, I would not be receiving a refund. On top of that insult, they offered me a onetime 25% discount. Due to their bogus return policy and extremely poor customer service Lupine has lost a good, longtime customer.