ComplaintsforPremier Asphalt Maintenance LLC

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. Date of transaction: October 12, 2021 2. I paid Premier Asphalt Maintenance LLC $550.00 with ck # **** 3. Premier provided driveway sealer & cleaned cracks with hot pour rubber 4. my dispute is there is significant degradation of the rubber within 1 year of application. My point of contact was Tom D***** & I reached out to him on 9/19/22 via text. He called me on 9/21/22 & asked for me to provide name/address/estimate #, which I did on 9/21/22. I followed up with an voice mail on 9/27/22. Tom responed on 9/28/22 indicating the earliest he can see my driveway was 10/1/22. He did not show up on 10/1/22. So I text him on 10/3/22 & asked if he was going to reschedule. Tom responded on 10/10/ & asked to send him pictures, which I did on 1010/22. On Nov 1, he indicated he would view the driveway on Nov 2. Again he did not show up. On 5/8/23 I text him when he will seal the driveway per the warranty. Tom responds on 5/8 I can get you on the schedule for the spring & he would look at the invoice & see what he can do for me. I followed up via text on 6/1/23, no response. Left Tom a voice mail on 8/3/23, no response. On 8/3/23 I emailed Robbie B**** whose email address is on company website. He emailed me back on 8/6/23, his response - I don’t know anything about a re-spray but the driveway was completed and paid for 10/12/21 and the warranty is only for a year so unfortunately this will not be covered but if you would like to do the driveway again we would be more than happy to do that 5. As you can see Premier has made no attempt to resolve the issue/warranty 6. Premier estimate # **** dated 10/1/21

  Business response

  08/27/2023

  We have a one year warranty on our seal coat, our rubber has no warranty. The job was completed 2 years ago and our warranty does not cover normal wear and tear. I tried to resolve the issue with the customer but never got back to me.

  Customer response

  08/29/2023

  Premier Asphalt continues to say their warranty is for 1 yr, my beef with them is I reached out to them 2 weeks prior to the 1 yr warranty expiring, They completed the work on 10/12/21, I left a voice with Tom D***** on 9/19/22 & he called me back on 9/21/22.   See the 3 screenshots sent to Tom on 10/10/22 per his request.  Tom indicated he would inspect the driveway on 10/1/22, he did not show up.  I text him again on 10/3.  He responded on 10/10/22.  He said he would stop by on Nov 2, he did not show up.  Thus all the delays they went through hoping I would not continue to pursue them honoring their warranty.  As I stated I have all the texts, see attached.  

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