ComplaintsforA1 Professional, Inc.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 9, ********************************************* Exterior and we were very happy with this project. On July 24,2023 we met with ******************* who works for A1 Professional in *********, **. He wrote up a contract for siding our house and replacement of 3 really nice windows for a total of $31,450, for which we paid the down payment of $12,580. Not sure of the date they started, as they wanted to start as soon as they received the windows, but it was about a week prior to 8/29/23 when they finished and I made the final payment of $15,570. $3300 less than what was owed, due to damage that was caused to the roof. They said they would replace the roof that they damaged, the replacement of the new windows that were defective and replace the deck contractors battery and charger that was accidently taken when they were cleaning up.The roof that was damaged was the roof over the garage which is lower than the rest of the roof and level with our family room windows. They were tearing off the old siding, and had ladders and were standing on our new roof without any protection of tarps or scaffolding. The old siding with nails attached, was being thrown on the roof with nails down and another guy was using his feet to push the debris off the roof to the ground (where there again, was no tarps), causing nails to scratch down into the coating on the roof. I found the ******* (as the workers, do not speak English) to express my concern, but due to his limited English, it was hard communicating with him. The next day they put up scaffolding and tarps. But unfortunately, they had the scaffolding too low and it was sitting on the peak of the roof and when we looked out, the metal on the peak had been crushed and the guy on the ladder dropped his tin snips and made two more dents on the roof. When they realized they had crushed the peak, they tried to unbend it. We have numerous pictures and more to say about windows, but not enough room. Not heard anything from **** or **

  Business response

  03/05/2024

  we will fix the in spring time 

   

  Customer response

  03/07/2024

  Complaint: 21185206
  

  I do not accept the business's response as a resolution to my complaint because: They have had since last summer to correct the problem and we have been told numerous times that they would make this right, but all it did was prolong it and I feel this is another stall tactic. They have voided our warrantee on the materials and labor that we paid a higher price for due to the warrantee. A1 Professional's is not certified by Drexal (the standing seam roof materials company) to replace the roof that we have and they damaged. This was a brand new roof and I don't feel I should have to accept anything less. I will hire the same contractor's to replace the damaged roof, that we originally hired to put the roof on the whole house, so we will be able to get the warrantee back. As far as the windows, we will hire Window World to replace the windows, and then we will return the 3 windows back to A1 Professional so that they may send them back to the company for a refund.  The windows are a piece of c*** and we have lost all faith in the company of putting out a quality window. Of the 3 windows installed, 2 did not work and 2 of the screens have the pattern going up diagonally on the right hand side instead of straight across. Very Cheap!!  As far as the battery and charger that was taken by mistake, we will replace this to the contractor it belonged to, with a new one, since A1 is unable to return the one that was taken and it now has been used by them for 6 months.

  We DO need A1 Professional to come back and replace the corner trim by the front door, where a piece was cobbed in on the bottom, due to the original piece was not long enough. We are looking for an out of court settlement, so if they are willing to pay us a total of $5644, we will return the windows back to them, so that they may get a refund from the window company, we will not go forward with a lawsuit. 

   Sincerely,  Mark And ***************************

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