ComplaintsforGranite State Audio LLC
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Complaint Details
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Initial Complaint
05/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I asked for a price for installing serum **** mid/low speakers and tweeters in my ***************************** a cash price for $650. Came out after reschedule in two times I paid him half the money he worked for 5 hours. He didn't finish the work I told him I didn't mind cuz I have another car he could leave my car apart and undrivable as long as it's not 2 weeks and it's about a couple days I don't mind he came after canceling twice came the day before 2 weeks to finish the install was here for 2 hours finish the install I paid them in full and he left he didn't even tune my amp sound like somebody was screaming in my ears on top of that the original quote I have it in text was for $650 with tweeters he was not installing tweeters as I noticed I asked him about the tweeters he said that we never talked about it I said yes we did in text. So me I own a small business myself I said all right so how much more is it going to cost cuz I got a price for $900 out of ******** and you'll give me a cash place for $650 he said $140 more for tweeters which came to $940 which was more than my original price out of ********************* I was okay with that I said I just want you to do a good job I do not want to rip you off if it cost me $940 then that is fine I will pay the $940 after canceling again he offered to take $40 off. I declined and said no I will pay you info because you're a small business and I run a small business so I understand I agree to $940 after we had the disagreement for the 650 which I was kind of upset about in the first place but I did agree to it so I said I'm going to pay you $940 about a week into the install my car started making weird noises let alone the radio sound like total c*** it was just screaming in my ears he did not tune the amp at all I was using my phone for music a week later I tried to use my radio the antenna was totally disconnected so I have no AM FM stations at all number two my car was making weird noises .Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
After a previous positive experience we went back to Granite State Audio for a car radio install. We paid 100% up front back in August 2021. We were flexible with multiple reschedules as we understand things happen. Before setting our last install the business offered that if he rescheduled our next appointment (now in October) he would refund our money. He did not show up and has made no contact since then. We have attempted to call and text (too many times to count) with no response. We want our money fully refunded. It is now December 2021.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.