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Complaint Details
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Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 15, 2021 I put a 50% deposit on a siding project (little over $18k) to side my house. I was told because of manufacturer backlog they would not start the project for 8-10 weeks. They put their sign on my property as a "project coming" advertisement. As of today, over 17 weeks later - they keep blaming the manufacturer for the delays, which makes no sense since it was the manufacturer I assume that provided the 8-10 week guidance. I still don't have an install date. By the way they only install siding for this manufacturer and are a certified (by the manufacturer) installer. I've called the manufacturer directly and inquired but they said they cannot speak with me because I am not technically their customer. All Water Exteriors in Manchester NH is the company: *********************************** They are holding a substantial cash deposit and I am worried about the stability of the company. I want them start the job.Business response
10/13/2021
Business Response /* (1000, 5, 2021/09/14) */ Hi ****, Sorry things took longer than expected, Unfortunately we can't control the manufacturing side of things since this pandemic hit last year. The industry is still catching up to all the demand. Also you ordered a specialty color and style that took much longer to manufacture. Your not the only one waiting for materials, It's an issue nation wide in the construction industry. We have returned your deposit by certified mail so you will receive it back asap! We wish you nothing but the best and again apologize for the delay in manufacturing. Best Regards, All Weather Exteriors
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.