ComplaintsforThe Storage Station, Inc.
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Complaint Details
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Initial Complaint
05/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They've raised prices 3 times in the last 4 months. The most recent was today and I wasn't even informed this time. They do it on Sunday so I can't even call and they know I work all day during the week and can't call.Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had consistent problems with paying my bill and getting information sent to me via email (the preferred contact method). I was not notified last year of the rate change and found out when I tried to pay my bill. I have had delay in processing my payment when I have sent email to pay my bill (I have paid in advance for years.) I have also had the same method of receipt for my account which is via email for years. This year, I sent multiple emails and called multiple times and got both a problem processing my account and am having trouble getting a receipt. Normally my transaction goes through my bank account immediately. It did not after a couple of weeks trying to just get anyone to respond to me. It has taken multiple attempts at contact to get a payment to my bank account and am still having trouble obtaining record of transaction from the storage unit. This has happened before and is a reoccurring problem.Business response
03/04/2022
Business Response /* (1000, 12, 2022/02/08) */ I believe this complaint to be not valid. I have had other issues with this tenant. We have no issues with our over 300 other tenants. When this person makes a payment we always send a receipt via both email and snail mail, for some reason she claims to not get the email. Consumer Response /* (3000, 15, 2022/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) My initial complaint was that I never received my receipt. I can forward the response refusing to send me a "second" receipt if I had not received the first one- but that would be: I still have never received the first receipt. I have never been late for any payment to this company, it is the second complaint about this company for different reasons. She also refuses to send me an up to date record for all my payments like they have done in the past. I think this is a problem with not being able to use the computer program or specific to creating some kind of problem with me and the first complaint makes me believe this is creating a specific problem with me. I have also notified them that since I am out of state, email is the best way to reach me and them at they can save the money in sending anything by regular mail as I want my records with me. They are also a printing place so they know the cost of paper and envelopes and printing. She flat out stated that she would not send me a "second receipt if I did not get a first one"- which is just refusing to send me a first receipt. The voicemail stated that they would be back after the new year and it took much longer just to get ANY response via email or phone and I contacted both just to get ANY response to pay my bill. Then I did not get a receipt for my bill and it was not processed until after I had sent multiple emails and voicemails. The email did not have a "return when" or out of the office until (x) time. I have been clear that the preferred contact is by email that is the only way I have paid my bill for some time. Last year when they raised the prices, I was also not notified by this change and found out later.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.