Business ProfileforThe Stove Barn

Store is nice, but don't even bother trying to get someone to answer the phone, call you back or show up for a service call. We went in about a year ago to get a fireplace insert. Spent a pretty penny on the one we wanted, had to wait a few months due to the shipping container shortage. Finally came in, nobody bothered to call us, had to call several times to see if it was in. Told we could come pick it up and they would help put it in the back of our car. Got there to pick it up. Was told the front cover was delayed. Then was told it was over 350 lbs and they would have to deliver it to us for an additional fee. They finally delivered it and we were able to set it up. Then we tried to install the blower attachment but the plugs wouldn't fit ( wrong size). Told they would contact the company and get back to us. Weeks went by and finally after several messages and stopping in to see what the status was, they said it was on back order and they would let us know when it came in. Never heard back after several months. Went in to find out what the status was. Manager said that the company says its the right part and that it should fit. Returned the original piece to me that doesn't work. I said they needed to come out and verify that it was the part and not me trying to install it myself. Set up an appointment that they didn't show up to. Called them and they said that they were on another call and would be there later in the day, was not available and tried to reschedule. Rescheduled date something came up on my end, called them the day before to set a new appointment and no phone call back. I am unfortunately at my wits end with this store and don't think others should have to bother getting that type of service either.