Business ProfileforHorsefeathers, Inc.

I’m a tourist visiting North Conway as a tourist on our family of 15s annual ski trip. My dad visited horsefeathers restaurant with my son in an attempt to get a table for our family. My son is 16 and has autism. He was waiting for my dad while my dad got a beer. My son was spoken to by a man named “BJ” who asked him to move spots where he was standing. After asking him to move and my son being confused as to where to go, the server asked my son “do you even understand what I’m saying?” In an extremely demeaning and inappropriate manner. When my dad returned to my son after ordering a beverage at the bar, the server said to my dad “what?, does he not understand anything?”After hearing about this, I went in to speak to the manager, to which I was told there was none there. I then was directed to the server directly, who after informing him of my son’s diagnosis, pointed to his face and said “this is my caring face. I’m going to sleep like a baby tonight. I don’t know what to tell you, I have an 11 year old who does what he’s supposed to do.” Another older gentleman with white hair and glasses came over claiming to be a manager, so upon asking for his name, he said “well we’re all managers here”. He also said “I don’t care, go write a review”. He then told me he’d be happy to call the police on me. I also asked this same man for the owners name, and asked to speak to the owner to which he responded “who knows where he is, he’s probably in Florida somewhere.” My complaint about this restaurant isn’t about the food, but about the lack of human decency. I will never support a business that employs people who lack kindness. My goal in going back to the restaurant was to provide some education on how autism can present and was hoping for an apology, but neither was achieved. Maybe some further personnel training is needed at horsefeathers. Without it, it’s simply a default restaurant in the center of town where tourists go to out of lack of other options.