Business ProfileforJiffy Lube Service Center # 3749

On 3/17/22 I purchased a used vehicle and went to Jiffy Lube for an inspection. I was told by Jiffy Lube that I would need front and rear brakes. I had them do the breaks, along with an oil change, the inspection, and change the wiper blades (I have uploaded the invoice). The day after Thanksgiving I drove my vehicle to Florida to leave there for me to drive when I am there at my sister's house. My sister was driving it in December and said it was making a noise. She brought it to a repair shop that she uses. She was told it needed rear brakes. She was told they were metal on metal. She had the brakes replaced. I called the repair shop and told them I had both the front and rear brakes replaced in March. They wrote on their invoice that the front brakes were fairly new but the rear brakes were metal on metal. The rear brakes were not replaced at the same time as the front. (I have uploaded this invoice) I went to Jiffy Lube and brought my invoices and showed them that I had to replace the rear brakes. The manager was very rude and just kept repeating we replaced the brakes. I said they couldn't have been replaced because they would not have to been replaced so quick. He said they do have a 12,000 mile warranty and my vehicle was 98,190 when I brought it to Jiffy Lube in March and my vehicle had 108,386 when it was brought to *** ***** ********** on 12/20/22. They refused to refund $369.99 for the rear brakes. I called corporate and they had me talk to the district manager Bob, he said if I could get the parts he would give me a refund. By the time I spoke to him it was a few days after the repair. The repair shop had a pile of parts but they did go through the pile to find the pads and rotors with their part numbers from their invoice. They could not locate them. If they were never done by Jiffy Lube there would be no pads or rotors with the part numbers. I asked the district manager Bob from Jiffy Lube to call the repair shop but he refused.