ComplaintsforGarage Door Services
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 3/14/24 I ****** searched Garage door services ***** ** and found a company on line phone number *************. A woman answered the phone ***** ** Garage door services how can I help you. we spoke about the garage door issues to 2/3 doors I have at my home. together we picked a date of 3/18/24 for a technician to come over at 10:00am and give my wife and I a free quote for the work to be done. now I know I only need a garage door box/motor on 1 door and since I had cut the cables to my other door, I knew I needed new ones so the door would move up. around 8:30 am on 3/18/24 my wife opened the garage door that was working in anticipation for the technician. at 9:00 am my wife heard a power drill and someone in the garage. she opened the door and found the technician poking around checking out the job. he verbally quoted us ***** dollars a door. my wife came upstairs to tell me this and I said OK thinking she meant the quote was for both doors. the man does the work and then charges us ***** dollars and fixed a bunch of things I didn't need. not knowing what to do my wife paid this amount on joist a payment app. the receipt came back as local garage door services & gate, not a company I can find. I also only have this one cell phone number listed above. when you call it they answer garage door services but won't tell me the actual company name. one receipt came back as west bowlston chimmney sweep and one receipt says master services. this is not in ******** company either one. I have no information on who to call incase these doors break? I have warranties but from who? when asked about this I got a picture sent to me from a spring company who manufactured my door springs but had nothing to do with the company that helped me. no business cards no company signage. please help!!! this drained my account we should have known better we were naive on this day and got smoked for it. this price was way out of line and I have no one to speak to about it.***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.