ComplaintsforMy Handyman of Dover Portsmouth Rochester

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were given an estimate of up to $500 to fix a piece of flashing that came off our roof. I sent pictures and the technician came out and looked at it and took the piece of flashing and never once told us that they were going to charge us more than double for fixing it. It wasnt until we went to pay the bill that the technician charged us $1215 for what was supposed to be between $300 and $500. *** contacted the company and they told me they would issue a refund for the overpayment so a $715 refund but it has been almost 2 months and no refund has come through. The company will only respond over the phone so nothing is in writing.

  

  Business response

  08/26/2024

  We are away celebrating my husbands birthday. I'm not sure what there is to talk about. We were quoted $300-$500 and we were charged $1200

  ****** message to me the high end was 600 not 500

  We had a couple pieces of flashing come off of our house in the back. It is up on the 2nd floor, however, we have a walk out basement so it is really like 3 stories high. We have the 2 pieces that came off, they just need to be re-attachedthough one is bent. I have included pictures with this email to help you see where it came off and where it needs to be re-attached....had a tech look at the pics, if he is just going to be re attaching the flashing he is estimating between $300-$600, if he needs to bend the metal that will be a little more....we would rather bend new metal and not put our name on current metal. Tech is to pick up metal today to start the process

   

  My work order.

   

  I have refunded ***** her money as shown on my invoice to her card. She proceeded to do a charge back for the entire balance. I refuted this charge as she agreed to this, I have my recorded calls as support as well to our agreements. supporting these claims.

   

  I have messaged and resolved this issue according to the dates on my invoice.

   

  I do not check this portal 

• Initial Complaint

  08/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My handy man of Dover has given me many quotes; 3 of which were before starting the job. 1st they asked for a picture in return for a phone quote. 2nd was upon arrival, (verbal)which was a range. 3rd the lead contractor Eric, called the office and had them give me an outrageous number on a tablet. Eric: “but it won’t be nearly that much.” 4th quote before accounting for what I provided.(phone call.) 5th (email.) They will no longer be doing the most expensive and demanding part of the job as they deemed unnecessary, but they continue to quote as they are at the outrageous price. “Eric confirmed.” They poured a pail of leveling compound on the warped floor instead of cutting out and replacing the subfloor. They are not accounting for the changes in labor, materials, or the materials that I’ve already provided and installed myself at my cost. They did not provide me with labor rates, a detailed breakdown, or a payment schedule; However now that my kitchen is torn apart they expect me to pay total labor and materials daily. They told me the first payment is high because they used multiple people for demo. In my opinion they are asking for 2/3 of what I believe the total job cost should be for just the first day and while torn apart. I have attempted to open communication in emails to the sales rep, CJ. He told me there was nearly $300 in materials but was unable to tell me what those were. I know it’s only leveling compound(cheap) He tried to tell me he had Eric ask me for $500 by credit card(untrue) 6th quote, “$3400 should cover labor.” $4900 is to much for not replacing old subflooring. The business is being unethical, unreasonable and has now canceled work for tomorrow unless I pay them that high cost and continue to pay daily. I feel that I am being scammed. I would like to pay half down and the remainder upon completion; I’m asking them to treat me fairly and complete the job; however they are untrustworthy and I need help. Thank you BBB. Regards, ******* ****

  

  Business response

  10/04/2022

  WE have been trying to contact this costumer for services that were already rendered. Back on August 11th. He has not responded since then so last week we sent a letter looking to collect. We are labor and materials and he was aware that we collect at the end of each day. I also attached an invoice for the work that was done that day and as you can see by the second page is his signature agreeing to pay at the end of each day and his signature agreeing to the satisfactory completion of work. 

  

  Business response

  10/06/2022

  At this point we will offer $1704.22 as a final offer. We came out based on an estimate, which is not a guaranteed cost of the job. 

  Customer response

  10/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17714526, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

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