Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Wentworth-Douglass Hospital has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWentworth-Douglass Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    789 Central Avenue, Dover, NH 03820-2589
    BBB File Opened:
    10/26/2005
    Years in Business:
    120
    Business Started:
    3/5/1904
    Type of Entity:
    Corporation
    Alternate Business Name
    • Wentworth-Douglass
    • Wentworth-Douglass Hospital & Health Foundation
    • Wentworth-Douglass Physician Corporation
    • Wentworth Health Partners
    Business Management
    • Jeffrey Hughes, President
    • Sarah Hall, Senior Manager
    Contact Information

    Customer Contact

    • Sarah Hall, Senior Manager
    Additional Contact Information

    Fax Numbers

    • (603) 740-2373
      Primary Fax
    • (603) 740-9528
      Other Fax

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joan S.

    1 star

    07/05/2023

    I was billed for a Medicare Wellness physical vs my annual hands on physical and appealed the charge of $438 when the claim was denied. My position was why would I show up at the medical office if I was looking for Medicare wellness which is done digitally. Their position stands because, in my confusion, I signed an ABN. No other logic needed.

    Wentworth-Douglass Hospital Response

    07/07/2023

    Review ID ***** To Whom it May Concern: Wentworth-Douglass Hospital has researched the complaint submitted by **** *********. On May 11, 2023, the patient signed an Advance Beneficiary Notice of non-coverage (ABN) agreeing to payment for a physical exam if Medicare does not cover services. This signed document is available in the medical record. The patient subsequently received documented services of and was billed to insurance for a physical exam. Due to this information, the patient is responsible for the remaining patient balance. Thank you for this opportunity to provide clarification on this billing concern.

    Local BBB

    BBB Serving New Hampshire

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.