Business ProfileforOvernight Lobster

Avoid this company. Deceptive prices, deceptive guarantees and bad customer care. We ordered 5 lbs King Crab then price changed at checkout, so I Canceled order before giving my cc info, Later recieved a text asking reason so i responded why then got another text with a code to lower price to match what was advertised. Legs arrived. We took out 3 out of 6 , for dinner which were dried out and tasteless. I texted Tyler stating our disappointment, he responded he would give us $25 off a future order. I responded why would I place another order when the 1st order was not good. No response to that text and a few others after that I sent So I posted a Facebook review, this worked. Taylor called me, but was arrogant and implied I don't know what king crab looks or tastes like, and that i am the only complaint he ever got on his products, he asked how to resolve this, i said it might of been a bad just replace the order, he said he wouldn't replace the order and would only credit me back 1/2 of what I paid and then said for me to use other online companies in the future. WOW This BBB post if wouldn't have happened if he acted in a professional manor where most CS people would apologize for your experience and work to make the order rite, he talks down to his customer and guaranteed freshness means I got $150.00 back on a $300.00 order that wasn't fresh or good and told not to come back.