ComplaintsforTupelo Music Hall

• Initial Complaint

  11/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Per Tupelo's policy, we can get a refund if the band canceled and the band did. I have attempted numerous times to get my money back and they refuse I had an email when the band canceled and they still refuse. I ordered these tickets BEFORE all the covid rules. They have my 80.00 and I will never go there again so yah I want my money back. I did tell them I was going to the BBB and never heard back. This is been going on for almost a year.

  Business response

  12/13/2021

  Business Response /* (1000, 5, 2021/11/10) */ On July 13, 2021, we sent an email to patrons holding tickets for our Eaglemania show, informing them that the show was being rescheduled. At that time, patrons could choose to transfer their tickets to the new date, get a credit put on their account for future purchases, or get a refund applied to the credit card used for the purchase. The woman making this complaint against us answered that email as follows: "Hi, thank you for the update, I would love a credit please." Thank you ***** *****. She was informed that she was issued a customer credit to her account. About a month later, she sent us this email "Hello, I have an $80 credit but would like a refund please. I just read that you are requiring people to be vaccinated or have a negative test. I won't be using the credit. Thank you" but was informed that she had a credit which was not refundable, much like a gift card wouldn't be refundable. Now she has chosen to weaponize the BBB and file a complaint against us. She is not getting a refund for her tickets. Her credit will never expire. This woman is simply trying to force us to reverse the credit because she disagrees with a covid policy put in place to protect people. The credit will be there when the policy ends. If she chooses to continue boycotting us over politics, she does so at the cost of never using this credit. Her complaint is what's wrong with the world these days. the fact that the BBB lists complaints from people who weaponize their platform destroys the credibility of this organization. Consumer Response /* (3000, 7, 2021/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Wow a little dramatic. I just don't understand why I can't get a refund. Bought the ticket before the vaccine mandate, I will never be coming back and don't understand why I can't my money back. Not to mention the great customer service

• Initial Complaint

  10/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought tickets for a 2020 Glen Miller concert which was postponed due to covid In May of 2020 We said it was ok to transfer our tickets to this year's show. Ticket cost was $80 was fees. In August 2021. The Tupelo changed their policy to only allow vaccinated patrons. Since that change was made we asked for a refund as the terms of the tickets changed. They refused a refund saying that all sales were final. We would not have kept our tickets for this show if we had known the policy would be different. We are not vaccinated as many people we know who were vaccinated have suffered harmful side effect from the vaccine and don't want to risk our health .We feel since the terms of the policy changed AFTER our tickets were purchased we feel a refund is owed and is the right thing to do.

  Business response

  10/25/2021

  Business Response /* (1000, 5, 2021/10/13) */ Is is untrue that we mandate patrons be vaccinated. We allow negative tests and have even begun testing at the venue. We will refund this order but will probably need to take the credit card info again. I will email this patron if we do. Going forward, we request that this person actually read a company's policy before filing complaints. They clearly have no understanding of ours and it is our wish that they not purchase tickets from us in the future.

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 26June2021 I purchased two tickets, totaling $81.50, for a show on 21Aug2021. On 16Aug2021 Tupelo implemented Covid restrictions of either showing a vaccination card or getting a PCR based Covid test in order to attend the show. Since I have medical issues regarding RNA-based vaccines, I am not vaccinated and to date never tested positive. PCR testing for my wife and I will cost $300-$400 to attend an $81 show, which is quite cost prohibitive. The issue that I have is Tupelo clearly states no refunds on their website. So either I spend $300-$400 for PCR testing (by the way, I/we could still show symptoms that day of the event after testing) or I/we cannot go + forfeit the $81.50 tickets. I feel it is only good customer service to offer return customers with extenuating circumstances the opportunity for a refund or credit towards other shows. All supporting documentation is attached as a .pdf. Thank you for your time and help.

  Business response

  08/18/2021

  Business Response /* (1000, 5, 2021/08/18) */ Regardless what a patron believes is good policy, our refund policy is extremely clear and they recognize that they are aware of it. "All ticket sales are final. No refunds or exchanges unless a show is canceled." This policy couldn't be any clearer. This case needs to be closed. Consumer Response /* (3000, 7, 2021/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) In echoing the multitudes of recent online reviews of Tupelo, if a business is going to impromptu put in place restrictions which do not allow patrons to attend a show, yes I feel there should be a credit or refund allowance. Try helping the patrons who are helping support your business. BBB please close this case; thank you. Business Response /* (1000, 14, 2021/09/10) */ Customer refunded $81.50 on September 10. We strongly suggest that the customer review our refund policy before purchasing tickets again.

• Initial Complaint

  08/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/10, Tupelo Music hall announced a substantial change in policy. They now require proof of COVID vaccination or a negative Rapid Test within 72 hours of attending a show, otherwise you are not allowed into the venue. I purchased tickets to 3 shows prior to this change, two of which were rescheduled at least once, with Tupelo begging me not to ask for a refund so as to support their business. I did allow the reschedule, to support our local venue, but now I can't support them any longer. Tupelo has the right to ask this of patrons,, but not to force us to make medical decisions and or disclose private medical information or lose our money. Such an extreme policy change requires re-evaluation of this refund policy. He is worried about staying in business. He just got a huge check from the government (our tax dollars) to help him stay in business. If you can't afford to refund people, you can't afford to make this policy change! Do the right thing!

  Business response

  09/14/2021

  Business Response /* (1000, 5, 2021/08/18) */ Our refund policy is clearly stated in the ticket buying process and on our website. "All ticket sales are final. No refunds or exchanges unless a show is canceled." Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Forcing someone to release private medical information is a substantial change in Tupelo's admittance policy. Such an extreme change warrants people who wish to make and keep their medical decisions private get a refund on shows bought before this change. Other businesses are doing so. It is the right thing to do! Business Response /* (4000, 11, 2021/09/10) */ We have refunded the patrons money and we request that this person NOT purchase tickets to our shows in the future. Consumer Response /* (2000, 13, 2021/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello, 18 months ago i purchased tickets for an event at this venue. Covid then cancelled that event & was aked by the Venue to "Please take a Raincheck" as times were hard for them. Agreeing to this the Event was Rescheduled at a later date only to be cancelled again. Again, "Please keep as a raincheck to help us out" Wanting to be supportive of Local business i again did not ask for a refund. Shortly after the Vax came out i reached out to Tupelo asking whether we would need "Papers" to get into shows (Proof of Vaccine or Testing). and was told a resounding No, you could get a refund (I Have emails from the venue stating this). Fast forward to last week i received a correspondence from Tupelo that now "Papers" are required to get into the show. I reached out to the owner who denied giving permission to an employee to give out Refunds & was told i would get a refund from the Employee's Personal Checking Account (Nice Guy). The employee did reach out to refund but i refused

  Business response

  10/04/2021

  Business Response /* (1000, 5, 2021/08/18) */ Per the person's own complaint, they refused to receive the refund. This needs to be closed. Consumer Response /* (3000, 7, 2021/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) True, at the request of the venue as they are"Just trying to stay in business . But, YOU changed the rules. After the fact. And I am Quite sure there will be Many more complaints to follow as I am not alone in feeling this way. This has NO way been resolved. Business Response /* (4000, 9, 2021/08/20) */ Our refund policy is clearly stated on our website. This case needs to be closed Consumer Response /* (4200, 11, 2021/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Clearly, the Ticket money should have been Refunded after the 1st Cancellation as there was No Show. Likewise for the 2nd Cancellation. In 2020 I had tickets for the Cog Railroad which had to be cancelled due to Covid. I was refunded promptly and went back this year as I was treated Fairly. It's not going away. If the next scheduled show is cancelled, do you get to hold my money Indefinitely??? Business Response /* (4000, 15, 2021/09/10) */ After looking into this further, we have no account under this person's name. We have no account under this person's email address either. If this person send us enough information to actually look up an order, we will refund them. Consumer Response /* (4200, 17, 2021/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The tickets were purchased under my Daughters account but MY credit card was used for the purchase. She will be reaching out to the venue (again) with her account info. Hopefully we can move forward from there, thank you Business Response /* (4000, 21, 2021/10/01) */ Well, like i stated, there are no tickets under this person's name and we haven't been contacted by the individual with the account. Without the account information, we can't refund the order. His insistence to fight with us is indicative of the fact that he is more interested n fighting about our policy than actually getting a refund. On another note, we will not be allowing ****** ****** or his daughter on the property in the future. This is formal notice that they are not to purchase tickets in the future or go on our private property. If they do, it will be trespassing and we will call the police. Now, please have one of these people call the box office and tell us what account this is under. We will also need to take the credit card info again and manually refund the order if it is too old. Consumer Response /* (2000, 23, 2021/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) This just goes to show what kind of business man this Joke is. We have ALREADY been refunded by this crook after the Attorney General had a chat with him. If he is I'm Finacial trouble, maybe he should spend, more wisely. With so many other Venues in the Area , why would I go back to this pig stye ... Although I will go dance in his vacant parking lot when he goes under

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 19th 2021 I purchased tickets for a show scheduled to be performed on August 29th, 2021. On August 11th 2021 the Tupelo Music Hall changed their policies requiring proof of covid vaccine or a negative test that had been performed within 72 hours. While they are a private business and are allowed to change policies as they see fit, they are refusing refunds for people who no longer want to use their services. While it is stated there will be no refunds when I agreed to the purchase, they have since changed the terms I agreed to and they should issue refunds to those that request them.

  Business response

  08/19/2021

  Business Response /* (1000, 5, 2021/08/16) */ As they admitted to themselves, "While it is stated there will be no refunds when I agreed to the purchase". Our refund policy, for the record is "All ticket sales are final. No refunds or exchanges unless a show is canceled." This complaint is a complete waste of our time. Consumer Response /* (3000, 7, 2021/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's amusing that you would point out I agreed to your terms but not point out I didn't agree to the new terms? You know you are wrong for not offering refunds, you're just too much of a jerk to admit it. You also know you could resell these tickets, you're just too lazy to want to do it. I sure hope pictures from this show don't show anyone sitting in my seats, because they should be empty if they were not resold. Business Response /* (4000, 9, 2021/08/18) */ Please close this case. This is a waste of my time. Consumer Response /* (2000, 11, 2021/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) We're fine to close the case, you've proven my point that you're a shady guy with a struggling business. You BEGGED your customers not to ask for refunds when shows were cancelled to save your business, this is their thanks. But from what I hear you're in financial trouble already so it's only a matter of time before you close.

• Initial Complaint

  08/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Tuesday, August 10th, the Owner of Tupelo Hall in Derry, NH, a music venue, posted on their Facebook Page and their website, that quote "Beginning August 20, 2021 , Tupelo Music Hall will require either Proof of Vaccination or a Negative Covid-19 PCR test (administered 72 hours or less) prior to entry to all shows. The only exception will be for our Sept 18 children's show with ****** ******** (we will announce that policy to ticket holders soon)." After reading this, I emailed the Owner. I had already purchased 2 tickets, on July 19th, to this venue for a show being held there on 12/31/21. I am not vaccinated and I asked for a refund. His response was "We have a FAQ on our website that covers this". And this is what is on the website "Can I get a refund since I disagree with this policy? I'm sure that this is going to be asked or demanded of us. The simple answer is "NO". He changed the rules after my tickets were purchased and I want to be fully refunded for $88.00. Thanks.

  Business response

  08/12/2021

  Business Response /* (1000, 5, 2021/08/12) */ Our refund , as stated on our website and in the ticket purchase process, clearly outlines that they are not due a refund. "All ticket sales are final. No refunds or exchanges unless a show is canceled. In the event of bad weather, the show will go on as long as the artist is at the venue and able to perform. In the event that a show has to be canceled for any reason, we will update the website and Facebook to indicate whether the show will be rescheduled or whether refunds will be issued. If you have purchased your tickets online or through our call center, you will be notified automatically by email." ************************************* This person is not due to get a refund because they have a political issue with our change in policy. Consumer Response /* (3000, 12, 2021/08/17) */ Politics does not have anything to do with my decision for requesting a refund. Maybe it does for Mr. H******. He changed the rules/guidelines, AFTER my tickets were already purchased. Key word AFTER. Note: I also have 2 tickets for 8/29, but because they are in my neighbor's name, I chose not to get them involved. So again, losing another $88 on 8/29/31 in addition to 12/31/21. This person is not due to get a refund because they have a political issue with our change in policy." Business Response /* (4000, 14, 2021/08/18) */ A person does not have tickets if they are in someone else's name and our refund policy is clearly stated. I am not going to respond further. If the person filing this complaint feels they have a legal right to get their money back, I welcome them to file a small claims complaint and we can let a judge sort it out. Business Response /* (1000, 20, 2021/09/10) */ Patron refunded. We request that this person NOT purchase tickets to our shows in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩