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            Business ProfileSouthers Construction Incorporated

            Metal Roofing Contractors
            Revoked BBB accredited business

            Current Alerts For This Business

            There are 3 alerts for this business. See all alerts
            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Southers Construction Incorporated

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

            On April 18, 2024 Attorney General John M. Formella announced The State of New Hampshire filed a civil action against Southers Construction and Ricky Southers for violating the Consumer Protection Act numerous times. It is alleged that Southers Construction entered into 17 home improvement contracts with consumers located in NH, ME, and MA collecting project deposits in advance, performed little or no work, misled consumers about projects and did not provide refunds to those consumers. Additionally it is alleged that Southers Construction, under the direction of Ricky Southers, was relying on new consumer deposits to fund upcoming projects and maintain business operations. Southers Construction is alleged to have collectively deprived said consumers of over $500,000. This action is currently pending. For more information please visit The New Hampshire Department of Justice, Office of The Attorney General's news release.

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning extreme delays in promised work completion following the acceptance of monetary deposits for work and poor quality of completed work. The business has also demonstrated a lack of timely response to complaints filed by their consumers throughthe BBB complaint process. On July 6th, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of July 20, 2023, BBB has not received a response from the business regarding our concerns.

            Contact Information

            363 Calef Hwy

            Epping, NH 03042

            Get Directions
            Visit Website
            (603) 734-4572

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessF

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            363 Calef Hwy, Epping, NH 03042
            BBB File Opened:
            10/30/2015
            Years in Business:
            12
            Business Started:
            1/1/2012
            Business Started Locally:
            2/23/2015
            Business Incorporated:
            2/23/2015
            Type of Entity:
            Corporation
            Business Management
            • Mr. Ricky Southers, Owner
            Contact Information

            Principal

            • Mr. Ricky Southers, Owner

            Customer Contact

            • Mr. Ricky Southers, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We hired Southers in April 2022 to reside our home. From the beginning we had issues with this company in regards to our job. We never received a job date but supplies just mysteriously showed up to our home. Then we went through roughly 5 project manager throughout this project. First issue was that workers did not know what they were doing putting damaged materials onto our home. Which are still there. The initial sub-contractors that worked on our home were fired afterwards due to poor craftmanship from the company. The original PM was fired during the project. We were given a new PM who i had to explain all of our issues to and how we were treated with no resolution. The another PM was assigned to our home and they did some of the work but when i contacted him directly on the status of the job he advised me he was no longer with the company and someone should have informed me. Then another PM came to our house to assess the damages etc and after he walked around the entire property and took videos/pictures he informed us that it was actually his last day and SOMEONE ELSE would be taking over. Who we scheduled multiple meetings with and had multiple no shows. Mind you This is now all transpiring in Fall of 2023 and I am pregnant chasing down the company to come to my home. All while the financing company has informed me that the contractor (Southers) advised the job was completed. Fast-forward to April 2024, we have still not heard from the company regarding the outstanding list of damages they have done to our own home and my continued request for a billing adjustment because they did not uphold their contract and did additional damage to the property. There were multiple line items in the contract that my fianc completed himself because Southers did not and they didn't provide the necessary supplies we did! It has been the biggest nightmare and has ruined our experience in this home. We are looking for a billing adjustment from the company as well a refund.
            Read 25 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jacinthe L.

            02/16/2024

            Took all deposits, sent a nice seller to write many details and they ghosted!!!
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving New Hampshire

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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