ComplaintsforMcGee Toyota Of Epping
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a used Toyota Highlander in March of 2022 from Epping Toyota. At the time, we were encouraged to purchase a warranty from a 3rd party company since the Toyota warranty had run out. We got the highest level of warranty from Total Warranty Services. We were told by the man in finance that we could take the car to any reputable repair shop and they would work through all the details concerning the repair. However, our alternator is now malfunctioning and we have found that no one in our area deals with Total Warranty Services, even the local Toyota dealership.Business response
12/08/2022
To whom this may concern,
The service advisor at the Toyota store wasn't aware they accepted that warranty. I have spoken to the GM Jason and he assured me this will be taken care of. I did reach out to Alan and let him know he will be all set and if he has any other issues to please contact me. Merry Christmas!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.