ComplaintsforLiving Space Building & Remodeling

• Initial Complaint

  03/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  After reviewing our space in September 2021, Kevin R***** of Living Space Remodeling provided me with a contract for construction scheduled for February/March 2022. At the time, my husband was deployed and all communication was between myself and Kevin R*****. The contract was signed and a $500 check was cashed on October 1, 2021. Kevin checked in with us in February around timing. By this time we had a portable storage unit in our driveway, but unable to utilize it because our 5 member family contracted COVID. As a result, the clearing of the attic took longer than expected. Kevin contacted me via email February 24th informing me that materials would be delivered March 1st. We were unable to completely clean out the space, but since he was only delivering materials, we had a backup plan to store the items in our garage. Kevin came on the 1st and was upset that the space was not emptied (he did not say this needed to be done by this particular date.) He said he needed to make some phone calls and left. That night, with the help of some friends were able to completely clear out the space. I emailed Kevin on March 1st, March 2nd and March 12th informing him that the space was ready. My husband also contacted him by phone on March 9th and 11th. On March 15th, the flooring company called to request a time to measure the space. Amy, at *** **** was surprised when I informed her I was unsure what was happening with the project as Kevin had not responded to any of our attempts at correspondence. Amy contacted him directly and asked him for an update to which he responded that he was not doing the project. He never let us know this and now we are stuck paying for a $200 storage unit until the project can be completed as well as losing $500 from signing the contract. We are also under the assumption he has received a permit from the town for the project (based on an email he sent in February) which may impact ability to move forward with another contractor.

  Business response

  03/25/2022

  Business Response /* (1000, 5, 2022/03/17) */ A refund check is in the mail. I have explained everything to you for months, along the way and you knew what we had asked of you. We have a business to run and a schedule to maintain. We are issuing a refund for your deposit. Consumer Response /* (3000, 7, 2022/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received the check but am disappointed in your response. ** husband was deployed until the end of January which is when we got our POD storage unit. The same week it arrived, ** husband, ** 3 young kids and myself got COVID. I let you know that we had fallen behind on the clean out because of this. I also informed you 12 hours after you left that we had finished cleaning the space out. I do not believe waiting one day set you back enough to cancel the project. Even if that were true: I should not have to find out that you backed out of the project from a third party vendor because you wouldn't respond to any of ** or ** husbands emails or phone calls. I should not have had to file a claim to the BBB to get an answer from you after 16 days of not responding to emails and phone calls. I should not have had to file a claim to the BBB to get ** deposit back. No one should be treated like that, especially a military family adjusting to post-deployment life. Business Response /* (4000, 9, 2022/03/22) */ I am sorry for your circumstances, but you not cleaning out the attic space by the deadline we talked about not only effects ** schedule but other subcontractors involved in the project. When you cancel a doctor's appointment, it takes time to reschedule and with what we do, it's similar to that. I did not get a good vibe when you knowingly let ** come to your house thinking I could start when the attic was still not cleaned out. Regardless of your circumstances, I would have appreciated better communication from you ahead of time. Again, with all due respect, communication goes both ways and this company's employees also have families to provide for. You have received your refund promptly and we are now booked solid.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩