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ComplaintsforWilliam Eccleston, Contractor
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Had bathroom remodeled. Began leaking through ceiling below. Diagnosed as shower track door unlevel and leaking, showerhead improperly installed and leaked, grout crumbling and water getting in, tiles loose in shower, shower pan not level. Floor is wet, baseboard near vanity pulling away from wall, ceiling opened up. Contractor accepted full responsibility and tenant who is buying unit from us is not willing to let him back in due to the extremely poor work performed and 3 unsuccessful attempts to fix. Contractor agreed to remove shower and pay new tile person to reassemble. 2 days before work is to begin he is no longer willing to cooperate. His insurance wont cover poor workmanship. He only wants to regrout lower tiles and won't address water behind. Only way to see extent of damage done is to pull out unit. He will not fix his work or cooperate. Claims he doesn't even remember doing the job 12 months ago. Want him to remove the work and pay for proper installation
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.