![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforPrimrose School of Exeter
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 8th 2022, I decided that our 4 year old son will go to Primrose School of Exeter for K-Prep. I was asked to pay 510 USD and in case i changed my mind, i could get 360 USD back as a refund but not the application fee of 150 USD and that made sense. Fast forward to this April, we decided for our son to stay at ****** ******** at Timberland (great school by the way) and therefore I asked to be refunded the 360 USD. They agreed and told me they will refund the money. A week later i called them as I had not received anything and they said, they did it and they will email me info about it. A week later i called again and they said the same thing, i called couple more times and then i went to the school, where the owner gave me a post-it with a reference number and told me they did their part and my bank needs to figure it out. I contacted my bank more than two times and nothing had reached my account. Last week (Monday) I asked Primrose to please check with their bank as I have not received anything and as far as I am concerned there is no refund, and I have not heard from them. I have not received anything and they are constantly acting like it is not their problem. All I want is the refund. I have attached the post-it they gave me with a meaningless reference number from their bank and I also have attached the email exchange with them (starting from the top with me asking them to figure out what has happened with their bank) where you can see that they are telling me it is my problem now to figure out where the money is. Also, I have attached my credit card statements that show there has been no refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.