ComplaintsforGreat North Property Management Inc.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My basement has been leaking since December 2023. A proposal was submitted in mid March and Great North Property Management has not completed repairs on my basement causing ongoing damage to my home. They will not return any communication I've had with them on getting the repairs completed. They have been paid $449.00 since December on a monthly basis. I have multiple emails, photos and the proposal that was submitted if necessary.

  Business response

  07/11/2024

  This is a board decison and not that of our company.  We do not make the decision on anything at any property we manage.  Each elected board does.

  I know the board has seen this complaint and the manager will be reaching out to the owner but this isn't a Great North company issue and should not reflect poorly on our business.

   

  Thank you. 

  Customer response

  07/26/2024

  I have asked for the information and gotten no reply. I can send the bylaws and photos of the leaking, the ponding on the patio, payments on my monthly fee I've made if you wish. I live in a condo with Great North as the property management company. I have been paying them ****** per month for the past 5 yrs and now pay them ****** per month with a recent increase. They were sent the proposal for repairing my basement mid March. I forwarded it to the property manager, ******************* at Great North Property Management. Despite ongoing requests as to when the repairs would take place I have got little to nothing in return on the repairs being done. I cannot repair it myself without their permission. No contractor will repair it without the property management okaying it. The bylaws state they are responsible for repairing exterior issues, the ponding on my patio which leaks into my basement. The water continues to come into my basement with every rainfall, it is being soaked up by a load bearing wall, part of the exterior of my home. I fear mold is growing in the enclosed area above it from continual wetness. I keep a fan on it which has increased my electric bill. Please help me. Or direct me where I can get help. Thank you!

  Business response

  08/07/2024

  This is not a Great North issue.

  The matter has been brought to the board that lives at the property a number of times and they  have not made any decsions. 

  We have no control over the decision making at any property we manage.  The elected owners do.  

  Please remove this from our company's BBB record!!

  The owner needs to take this up with their board at the property. 

   

  Thank you.
  *****************************

  Customer response

  08/17/2024

   
  Complaint: 21907391
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was the owner of unit 105 at *****************. In ****** MA. *********************. In March of 2023, my unit suffered a flood from broken pipe. I received a bill for water mitigation for $9001.78.My insurance covered $6000, and the remaining $3001.78 was submitted to Middle Oaks condo insurance. The claim was approved, and the money was sent to the management company. The property manager is refusing to give me the money, saying that the trustees have to approve the release of the payment. It has been months, and I have science sold my property and moved away. I'm still trying to get my money. I called the accounting office, and the money is there, they to do not understand why he is refusing to forward the payment.

  Customer response

  05/10/2024

  Dear BBB, I just received a message from the new manager of the property whom I have contacted before submitting the claim. She looked into my situation, and the company would be sending me the check. I am happy with the results. However, this does not change the fact that the insurance company approved my claim and issued the check, but the previous property manager refused to release the payment to me for months. It took a couple of weeks for the new manager to resolve the situation. Thank you. *******************. 

   

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Property manager Shaina K***** an agent of Abbydog LLC. has repeatedly neglected and failed to contact me the tenant over the past 6 months on a variety of different issues. From rat infestations to inability or refusal for 6months to repair or replace mailboxes on the property to now attempting to illegally evict me from the premises as well as many other tenants do to research and word of mouth around the property. she has misplaced my May rent payment and I went to the bank and can prove that someone from Abbydog LLC. cashed said check in Phoenix, Arizona at First Citizen Bank on 9/13/23 at 12:25.08 pm 4 months after receiving it and accusing me of not paying that month, Now October 17, 2023 we have seen a notice from the town of Lebanon, N.H on the front of 4 separate buildings that they will be shutting off our Water/Sewer to all 4 buildings because shas failed to pay the Utility company Liberty Utilities for the amount of $6161.04 and with some further research come to find out that they do not have any offices in Arizona nor anywhere on the west coast. Which incidentally leads me to believe that there is something going on with the funds being misused and claimed to be missing or unpaid by the tenants. this is a widespread issue that multiple tenants are having and the notices on the buildings affect 80+ apartments with people in them. She refuses to answer phone calls and messages to her office and cell phone and even emails we have no one else to contact regarding these issues... PLEASE HELP!!!

  Business response

  10/19/2023

  This tenant is under eviction and I will be in court next week.  We have not misplaced any rent checks and look forward to having the judge review the information.  We have also not  had any complaints of rats.

  The water bills were paid in full yesterday by our accounting group.  

  Thank you.  

• Initial Complaint

  10/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had a major leak in my condo caused by a failure in the brand new roof that was installed in the last year. The condo management company has refused to remediate the water and mold damage or even come up with a repair plan. They are ignoring multiple requests from myself and my attorney. It is hazardous to continue to live in the condition of my condo and they have stated they will take care of it and will take care of my alternate housing as well. Since then they have been completely non responsive and I am desperate to get help in resolving this issue.

  Business response

  10/16/2023

  
  The contractor installed a new roof this year.  Unfortunately, there was a tear in a seam that leaked water into this unit a few weeks ago.  Our people were immediately all over that issue, fixing the leak, installing dehumidifiers and inspecting her unit.  Our staff inspected her unit with the board and expected to find collapsed ceilings and walls from her comments but found no real damage at all.  She claims there is mold but we don’t see any or smell anything.  The board and management believes the issue is resolved.  She went out and retained an attorney for additional claims.  The board has an attorney from **** talking to her attorney.  

  This is a property specific issue and not one of our company.  The board at the association needs to decide to do anything further which is being discussed with legal council directly.

   

  Thank you.

  Customer response

  10/16/2023

    
  Complaint: ********
  
  I do not accept the business's response as a resolution to my complaint because: 
  This is completely false! They had someone repair the leak from the seam, but did not fully repair the roof leak as I continue to have more water coming into my ceiling. I have made the property manager and regional manager aware of this but have had no reply. 
  
  They had ******* come in and inspect the damage and they have determined that there is extensive damage and much of the condo needs to be gutted and remediated for mold due to the water damage. The regional director had stated back when this happened that “he is so sorry that this occurred” and that he would make sure it was taken care of. This has not been the case. They removed the dehumidifier and the moisture has continued to come through the ceiling. There has been no response to my requests for a plan of action, that is why I retained an attorney. My attorney has reviewed the condo documents and has established that the damage to the roof and all of the repairs due to the damage that it caused to my condo are not my responsibility but are the responsibility of the condo association to cover the damages. I have to move out of the condo due to the health risks and also it will not be inhabitable during repairs. The condo association is required to cover my costs for the damage repairs and cost of moving my belongings out as well as alternate living arrangements. If the condo association believes this is the fault of the roofers, then they can seek repayment from them, but it is currently hazardous to remain in my condo and it needs to be repaired immediately. I pay $523 for my HOA fee every month and I am paying for services (insurance and building maintenance, etc) that I have not received.
  
  I have attached just a couple of the photos and videos of the damage that is in my condo from the roof. This doesn’t show most of the damage but I was limited to upload to this.
  
  
  Sincerely,
  
  ********* ****

  Business response

  10/18/2023

  This has already been responded to.  The association's attorney is dealing with her attorney directly.

  This is not a Great North issue.  

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into the apartments in May of this year (2023) within the first couple of days I realized the keys that the property manager (Shaina K***** gave me did not fit my mailbox. I called and left her a VM explaining the situation and weeks went by without a response. I then decided to go to her office in early June with the keys she gave me to exchange them, her receptionist told me she was not in and that she personally didn’t know where the keys were but gave me Shaina’s contact info again and told me to reach out. The receptionist also told me to call the post office. I went home and called Shaina again and left a voicemail, no response. I spoke to the company that helped me get the apartment in June/July and they told me to try Shaina again which I did with no response. In June I went to the post office as I was told the post office could change the locks. The post office said it would be $65 upfront. I said I would wait to ask the landlord at which I called her again-no response. In July Shaina sent an email to all residents about a laundry room in another building. I decided to send an email to her, which happened to be a couple days after I was injured badly due to the broken curb outside the apartment I addressed the injury and the mailbox situation, no response. A couple days later (now August) another gentleman Daniel S***** sent an email about parking lot while filling cc’ing Shaina. I decided to email them both in an email forwarding my last email addressing my injury and the mailbox situation and Shaina FINALLY responded telling me that the post office does not change locks and if I wanted new locks for the mailbox I would need to pay the property $75 in advanced. I then responded saying I never lost the keys I never had the correct ones so I do not believe this cost should fall on me. No response. I emailed again yesterday restating all the times I’ve reached out and that I do not have another 3 months to wait for her response. I need my mail.

  Business response

  08/09/2023

  Hello,

  I am going to have one of our maintenance techs reach out to her and get this taken care of this week.  I will make sure there is no charge for it. 

  I will speak with Shaina regarding this matter. 

  Thank you. 

  Justin G*******

  Business response

  08/17/2023

  Date Sent: 8/16/2023 4:30:29 PM
  This was already taken care of actually.
  
  key was replaced and handed to tenant.  
  
  my apologies for the mistake in earlier reply. 

• Initial Complaint

  05/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Water runs yellow and brown in the complex. The issue has been ongoing since February. The issue has increased since a hot water boiler replacement which left the building with zero heat in the dead of winter for 3 days. Multiple complaints have been filed to the property management Marlena B**** many times by landlord and tenants. No follow up or resolution provided. The town has been contacted and confirmed they receive many complaints from the occupants of Qwg. The town fire chief was out and confirmed the issue is internal in the building which they are refusing to repair. Rent prices have gone up over 100 per month when we have poor drinking and bathing water.

  Business response

  05/10/2022

  Hello,

  The property manager and Board members who live there are aware of the situation at hand.
  

  Dan C******** who has been the plumber working with the association has been working with the fire Chief Ken F********  Dan has also spoken with Jack ***** at the Milford Water Department regarding the water concern.  The water department has let us know that ********** seems to be the only property that they are aware of to have brown water problems. 
  We just received the water results that confirm something in the water clinging to the filter which is causing discoloration.  The report was completed by ******** Pump in ******, NH.  The report notes that the water is fine to drink.  Dan will be headed to Pennichuck to discuss the results and come up with a solution as to what steps are needed to remedy this discoloration situation.  Dan will be sending our manager Marlena a copy of the report.

  This situation has not been ignored by our staff or the vendors working at the property.  Thank you.

  Customer response

  05/11/2022

  
  Complaint: 1718****
  
  I am rejecting this response because:

  the water issue has been on going for months. The property management claims they have been working with the town and fire chief. I received the following correspondence from the town fire chief.
  

  “Hi ******,
  
  I was up there a couple of months ago with the Chief of the fire department and it was determined, it was being caused by something internal to the building.  I can’t suggest what course of action to take, this would be a liability to the town, I am sorry about that.
  We have been getting complaints from that building for years, but the water department has nothing to do with it, it’s all on the landlord. 
  
  Thank You
  
  ***
  
  
  Jim P******, Director
  Milford Water Utilities
  564 Nashua Street
  Milford, NH 03055
  (603)249-0661”

   

  I’m addition the water is still brown and they have made no effort to make this a priority. please note, they stated they have been receiving complaints for year’s. The property management response is old. Again, no progress or effort is being made while tenants rent is increasing over $100 a month, yet we have had no upgrades and the quality and issues are of serious health concern.
  
  Sincerely,
  
  ****** **********

  Business response

  05/12/2022

  We received furthe information yesterday that Dan C******** spoke to his contact at Pennichuck Water Works, who used to manage the public water for Milford. They indicated that the residual material in the water mains is due to the ******* **** storage tank which was taken off line and removed. Water should be cleared up within the next few months. A special water filter will be installed in each building and changed and flushed monthly.

  The property manager is working with the Board on getting a proposal to do this.  

  This is not a Great North issue.  This is a property issue so this should be closed and dealt with directly with the manager and Board.  Thank you.

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