2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sharlene F
1 star02/13/2024
I bought a Bauer agent hockey stick for my son at the beginning of the hockey season after two months of use, the stick broke. At that point I was told that the warranty is just 30 days. I did not complain and decided to buy another Bauer stick. We got the vapour hyperlite 2. This stick also only last two months, and broke in the same spot of the previous stick. This is a total of over $800 spent in four months on two sticks. I reached out to Bauer customer service. They did not seem to care that we’ve spent that much money or was concern about the quality of their sticks. I am truly disappointed in their products and service. I expected better quality.Review from T. B.
1 star12/06/2023
We all know the limitation / Warranty for composite hockey sticks is typically 30 days. I just ordered through a special off a stick for my son for xmas on Nov 24, 2023. I assumed(yes my problem) that they would at least offer 60 days, but alas no. The stick warranty will be expired prior to him receiving it. Too bad they did not warn me up front. I would have not spent the $450 but rather bought locally closer to xmas.
Bauer Hockey, Inc. Response
02/22/2024
Hello, Additional consideration was provided for Christmas purchases. It appears that your warranty request was outside of these parameters.Customer Response
02/22/2024
I was told it was 30 days from date of delivery. No special considerations were made for Christmas purchase. I can send the email response....
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.