ComplaintsforSolar Nails Spa Corp.
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 09/05/2024 I was seen by a nail technician at Solar Nails in ********, **. I had never done fake nails before so had no points of reference. Initially he was going to use a tool to remove my nails and I asked why on my natural nails. He said, opps, I made a mistake. They used previously used nail files, used buffing pad from previous clients, the ultraviolet lite box was filthy and gross, they never wiped down things between clients, the technician's nails were disgustingly dirty not from nail polish, but under his fingernails. MY nails are bubbly, bumpy, not filled in correctly and peeling around the edges. I went back today, 09/06/2024, less than 24 hours later to see if they could correct the problems. They told me I had to wait until next week on Wednesday. They also, when I asked, would not refund my money! I am very upset at this. The place is very dirty compared to others in the area which I have since checked out and the woman owner was screaming at me that I was happy when I left (I had nothing to compare it to) then she encouraged her clients to yell at me too. I could still hear them in the parking lot as I was driving away. this was a first experience and I was encouraged to write the complaint to you. I can send photos... She also carried on about she had to pay out to her people and the rent and everything and would not refund my money.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.