ComplaintsforVogue Plants
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a plant back on March 2022 and never received it. They charged my card $155 and the plant never came. “Peter” from vogue emailed me back ONCE in March saying there was issues getting the merchandise out but he promised it would be soon. Never came. I need a refund. He ignored all my emails after that then his email address became invalid. He is obviously stealing peoples money and it needs to be stopped. The vogue website doesn’t even exist anymore. I’ve waiting six months and I’m going to take further action if I can’t get this resolved. People work hard for their money, not just to be stolen by people like “Peter”.Initial Complaint
07/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased one Japanese Fruticosa Tree from Vogue Plants for $222.32 CAD in March. My credit card was charged on March 12, 2022 and I received a order confirmation email on March 21, 2022. On April 25, 2022 I sent a email to Vogue Plants customer service with no response. I followed up on May 3, 2022 and received a response from Peter who said that he received their stock from their Chinese manufacturer, but it was flagged by the department of agriculture even though he had all the certificates in-line. Peter informed me that he had re-applied for the entry permit and was waiting for it to be processed. He said it would be released any day and my order would be delivered. I did not receive any shipment email or the actual order. I followed up with Peter again on July 2, 2022 and received Mail Delivery Failure message. I sent a Facebook message the same day which showed the status as "sent". On July 13, 2022 I sent another email and again received a Mail Delivery Failure. I attempted to send another Facebook message and got a "couldn't send" error. I have also been periodically checking the website and it looks to be down. At this point I would like a refund.Initial Complaint
06/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a plant over 3 months ago despite the product saying it's in stock and shipping in 7 days. I have reached out repeatedly to them and for awhile got emails back from Peter claiming the real wood of the tree was stuck in customs and needing additional paperwork from them which he supposedly submitted. I asked for an update some time later and he claimed the tree would then be here within the week. After still no delivery I requested the tracking number multiple times with no reply from them and they refuse to give it to me. I requested a refund last week and still nothing and no delivery. At this point this has to be a huge scam and all I want is a refund.Initial Complaint
06/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a indoor false tree and was told it could be 3 weeks before delivery. It has been several months now but. I was charged 158.99$ any ways. Can get no response from companyInitial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction: Feb 2 Quantity purchased: one artificial tree Money paid: 169.49 USD or ~220 CAD Order #******* The company charged my card even before they shipped the product. Most businesses only put the charge on authorized until they ship out the merchandise. On the website and in the order, they promised: S***dard Shipping - In Stock - Delivery 7 working days. After 3 weeks has passed, no update was provided nor email contacting me. I had reached out to customer support and they haven't sent a single email to respond back to my inquiry. I have filed a chargeback complaint on my end with my bank. It seems like I am not the only client that is experiencing this issue. I have had no issues with any e-commerce merchant before and this is the first business that does not deliver as what is promised.Business response
03/24/2022
Hello, before I could even action rectifying the order. Mrs *** opened a charge back with her card company, and got refunded immediately. What more is there to do here, she has been refunded in full, and I will not send an order without payment.
Regards
PeterCustomer response
03/26/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The charge back case has not been resolved and no refund was issued yet from my bank. Moreover, no communication from the business was given when I asked for support via email before the chargeback. This has no only happened to me but other buyers too. I was charged for an order that was never shipped. Perhaps the merchant should look into updating their shipping policies.
With little buyers trust, I want to warn others alike that this is not a business to be trusted.
Furthermore, with little trust, I have no interest in receiving any product. I just want my money back.Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Seeking refund for item not being sent $299.95 USD Paid for 3 palm trees on Apr 22/21 - Peter advised 6 week back order June 21 emails that shipment was sent but no tracking info Emailed July 2 asked for tracking. Peter responded 22 palms were shipped from UK to US office & delayed in a port container & he would send when they got to the US office Emailed July 13 Peter said they were due any day & would provide tracking number by mid next week Emailed July 23 Peter said on the 24th that trees came to US office but were wet. Said he would dry & send them in the next day or two. Provided photo Emailed Aug 2 no response but received tracking # Aug 3. Shipment came from UK not USA Emailed Aug 6 received only 1 of 3 trees. Peter said he wanted to make sure it got through customs before he sent the other 2 trees & would be shipped out Monday Aug 10 next tracking # provided and shipment from UK not the US Emailed Aug 24 only 1 tree was received & he said he would send out the last one Emailed Aug 30 for update and tracking, no response Emailed Sept 8 Peter said they were waiting for materials to make last tree when July 24 he said all 3 were coming to US for shipment to me Emailed Sept 27 No response Emailed Oct 14 No response Called Oct 29 twice, no answer no voicemail Called Nov 3 no answer no voicemail. Messaged via Facebook to request tree to be sent by end of week or issue a refund for last tree. Message read but no response Emailed Nov 4 request callback for refund. Peter responded - issues getting products released & would issue refund. Emailed Nov 18 for update on refund. No response Called Nov 26 no answer no voicemail Emailed Nov 26 requested refund by the end of the day with no response yet
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.