ComplaintsforSeacoast Modular Homes, Inc.
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a new home (H32**38**33333834**33H) put on foundation July 25th - 2022 Rest of house completion would be 5-6 months after placement. Still waiting. Kept putting us off. Husband had major heart surgery - and now pace maker...80yr old - dealing with this. Text and call numerous times going back - Sometimes calls back but months later he may respond. Kept saying they were coming - no show months in between before they would come. Kitchen - draw fronts to be replaced - panel on island cracked 8" down Bathroom vanity door cracked Toilets - keep running 3, master bath s**** missing on handle comes off Shower - 2nd fl. Doesn**;t line up - won**;t go in track also needs molding on floor around tub - towel + toilet holder loose 2nd fl closet to be adjusted (lge rm)two screens - ripped + hole Trap door to basement held up with pole - system to put in recess light - to be clean full of dent trim around outside window damaged to be replaced siding outside - against windows to short - water getting behind cut in floor -Business response
04/17/2024
We will reach out to the homeowner. They have a beautiful home that we built 99.9% of and they have been living in for over a year. Sadly, they need a small list of repairs done, all cosmetic. The person we had working on their home is no longer working with us. The items are mostly some cabinet doors and other touch-up. I have a list fro my last visit to their home. We will gladly take care of the items. I feel terrible because I personally dropped the ball on these items. I knew there was an outstanding balance of $10,000.00 that the customer was going to pay on completion, and since the repairs needing to be made are under $1,000.00 I thought they would have some comfort knowing I would eventually get to it. I got busy and I didn't finish. I will delegate to a member of my team and have them make it a top priority and close out their project. *** and *** have been very great customers and I can't express how unhappy I am that I didn't get back to them quick enough to avoid this. I hope they are enjoying their home!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.