ComplaintsforAppleton Oaks
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am a resident of Appleton Oaks Apartments. I have requested (over a week ago) grab bars to be installed in my shower due to a handicap and the property manager Connie W******** and the Maintenance Manager Mike keep promising me they will be installed giving me a day/date and they are a no show and they have not installed them. No response from either party. I need them installed ASAP. My family intervened on my behalf bc Appleton Oaks does not follow thru with requests from residents. Please Help ***** **** *** *****Business response
12/20/2023
11/27 – Received email from ***** ****** daughter in law, **** ********* regarding grab bars
11/27 – I emailed ************** back and informed her that our maintenance person was busy that week with inspections and she would have to wait until the following week.
11/28 – **** ********* contacted me advising that ***** would be “available most of the week with the exception of a few appointments.”
12/2 – On Saturday, 12/2 I received an email from ***** requesting that “grab bars be installed ASAP” and that she would be in Boston on 11/4 from 11 until 4pm.
The grab bars have been installed to her specifications.Customer response
12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 209*****, and find that this resolution is satisfactory to me.
Sincerely,
***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.