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ComplaintsforHobby Etc Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a rechargeable LIPO battery for $136 from Hobby Etc. The battery was defective out of the box and not only was I forced to drive over an hour away to ship it back on my dime but they then proceeded to tell me that the box was damaged and therefore charging me a “Restock fee of 15%”. So Im out nearly $50 and THEY ARE “RESTOCKING” DEFECTIVE ITEMS!!Business response
03/27/2023
Hello,
There are several things that don't seem to make sense.
1) This item was purchased through Amazon.com. Amazon has an extremely generous returns policy that we must follow. Amazon.com will arrange free returns (at our expense), and give the customer the option to print a return postage label from home.
2) The customers shipping address 2.1 miles from his nearest USPS office. Even walking, this should not take an hour.
3) This battery is covered by the manufacturers warranty. The customer could have gotten a replacement at no cost trough them.
4) The battery we received in return was in no way new condition.
Dan B******
***@hobbyetc.com
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.