At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 237 Londonderry Tpke # 13, Hooksett, NH 03106-1990
- BBB File Opened:
- 3/7/2005
- Years in Business:
- 21
- Business Started:
- 1/1/2003
- Business Incorporated:
- 5/25/2005
- Accredited Since:
- 1/16/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Crown Chimney
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Jesse Doucette, Owner/Manager
- Ms. Stephanie Healey, Office Manager
- Contact Information
Principal
- Mr. Jesse Doucette, Owner/Manager
Customer Contact
- Mr. Jesse Doucette, Owner/Manager
- Ms. Stephanie Healey, Office Manager
- Ms. Deb Lyons, Customer Service Manager
- Additional Contact Information
Fax Numbers
- (603) 606-1064Primary Fax
Phone Numbers
- (603) 232-4561Other Phone
- (603) 606-1064
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Patricia A
02/26/2022
![](https://m.bbb.org/prod/ProfileImages/2023/b4f28de0-290b-423f-906c-9f730b383f0c.jpg?tx=w_46)
Crown Chimney LLC Response
03/03/2022
********'s critique inspired us to reevaluate how we effectively communicate the scope and cost of a job. Through that exercise we have challenged ourselves to audit other standard operating procedures to ensure customer and business expectations are identified and met. Mistakes are opportunities and with every lesson learned, we improve as individuals and as a Company. Crown is committed to the journey that allows us to progress and, as a result, offer the customer service excellence we strive for.
![](https://m.bbb.org/prod/ProfileImages/2023/b4f28de0-290b-423f-906c-9f730b383f0c.jpg?tx=w_46)
Customer Response
03/06/2022
![](https://m.bbb.org/prod/ProfileImages/2023/b4f28de0-290b-423f-906c-9f730b383f0c.jpg?tx=w_46)
Crown Chimney LLC Response
03/07/2022
Our return phone call to you was abruptly cut short and we were unable to share that we waived the fees for our technician's time, materials and travel. While we pride ourselves in supporting local schools, athletic teams, and charitable events, as a successful business, we do charge for our professional services. At Crown we strive for excellence as well as progress. Recognizing our mistake, this experience has provided us the opportunity to review communication procedures among our team and customers. As a family business, family is everything - our family consists of our crew, our peers and our customers. We are sorry that you chose to leave the family and wish you the very best in all of your future endeavors.
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