Business ProfileforThe Underground Vault

I purchased a $1,500.00 gift certificate for my daughter's 15th wedding anniversary on June 11, 2021. It was to be used to purchase a used sofa with 2 reclining chairs. Around January 22.2023 my daughter was texting back and forth with Maria D**** over buying a sofa that she asked Maria to put on hold. The next day my daughter told Ms. D**** that she couldn't locate the certificate and was afraid that it had been thrown out while cleaning. Meanwhile, my daughter asked me if I had the original receipt that I was given when I bought the certificate. A few weeks later I did in fact found it and gave it to my daughter. She in turn sent a copy of it to Ms. D**** to prove that a certificate had been purchased but Ms. D**** stated that she needed the certificate for there to be a valid purchase of the sofa. She continued to state that the actual receipt of purchase didn't prove what it had been purchased for and that it could have been used to purchase $1,500.00 of product, instead of a gift certificate. On February 9, 2022, my daughter, ******** ********* texted Ms. D**** again that the receipt of the gift certificate had been found and that she had assumed that Ms. D**** had recognized that she had a $1,500.00 credit for her store because she had been keeping the reclining sofa set on hold for her. She admitted that she has lost the original certificate but the receipt would prove that a gift certificate had been purchased. Ms. D**** asked again if ******** had the certificate. If she did, Ms. D**** would redeem it. ******** replied, nope. Ms. D**** has not attempted to resolve this issue with my daughter when I ask ******** about the receipt. I mailed a letter to Ms. D****, with a Certificate of Mailing on March 11, 2023 requesting that she look into this matter and to replace the missing gift certificate with a replacement. She has not responded to my letter.