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Find a Location

J.R. Masonry Hardscape & Remodeling has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJ.R. Masonry Hardscape & Remodeling

    Hardscaping
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    J.R. Masonry Hardscape & Remodeling provides hardscaping and remodeling services.

    Business Details

    This is a multi-location business.

    Find a Location

    J.R. Masonry Hardscape & Remodeling has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1549 Hopkinton Rd, Hopkinton, NH 03229-2842
      BBB File Opened:
      11/1/2019
      Years in Business:
      8
      Business Started:
      1/23/2016
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • JR Masonry
      Business Management
      • Jeremiah Robinson, Owner
      Contact Information

      Principal

      • Jeremiah Robinson, Owner

      Customer Contact

      • Jeremiah Robinson, Owner

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/05/2023

      Complaint Type:
      Order Issues
      Status:
      Resolved
      Signed agreement in August 2022 for a front walk and rear patio based upon his providing additional pricing and design. Months went by with no contact initiated by JR. he would always state that it was forthcoming shortly but would never come through with ANY information or pricing. We asked for our money back as it was obvious in November that he had no intention of doing the work in 2022 and we were promised that we would be first in the spring. When we contacted him in the spring - he has never to this day initiated any contact with us - he said that he would start as soon as the ground dried out, which I explained to him it was already ready. Empty promises continued until May when he sent a subcontractor to dig for the patio and walk. Another month went by full of empty promises before he sent the same subcontractor back who did a very poor quality job setting the front walk, very obvious that his sub was not a qualified outfit. When I complained he promised to come out and fix it himself but sent the same sub back out to do it again, with similar poor results. After another two weeks of him promising to be there but once again NEVER initiating a call or offering an explanation as to why he was not doing as promised, I emailed him telling him that I needed him to back up and do as he originally promised - provide a price, design and schedule prior to any more work taking place. This he was unable to do. I finally told him that he was off the job and asked for him to bring over his costs to date so we could reconcile and call it quits but have not yet seen any information. This guy is as dis-honest and misleading a person that I have ever had the displeasure of dealing with and tells stories with no compunctions at all. His constant making up of ridiculous excuses is insulting and he does not view his customers as real people. $5,200 deposit and 0 work done by JR, 0 acceptable work done, lawn dug up and left a mess.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Julia M

      1 star

      06/29/2022

      Don't work with these guys, I've worked with a lot of contractors, and these were the worst of the worst. Here are my main issues with them: 1. They don't communicate, I tried not to pester them, but once they took their deposit, I didn't hear from them and they wouldn't give me a date range to start the project. It ended up finally starting about 2.5 months late. 2. They left a mess, I'm still dealing with all the stuff they left in my garage. They agreed multiple times to come take away their garbage but never showed up, which leads to point 3. 3. They don't show up. They've agreed multiple times to come out and fix their terrible work but still haven't shown up. I'm not sure what to do any more. It looks terrible weeds are every where (even though the contract said 5 year guarantee) which leads to point 4 4. Terrible work. I mean it took less than 5 weeks for weeds to start coming back through the cracks. I mean it's awful. I spent a lot of money so that I didn't have weeds, but they are back. I hope this helps save someone the same headaches I had. Please know, I've given them plenty of time to come fix this before I posted this, but if I can save another person from the same mistake I made, I'll know I made the right choice posting this.

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