Business ProfileforSpencer Granite Co, Inc.

6/24/23 got to store Gave template of kitchen 4 inch backsplash quartz countertop Old countertop and sink removal New sink would be plumbed in $3,100 Down Payment Would call to set up visit for template Didnt call I had to call Told we could not have backsplash not enough stone Couldnt remove old countertops had to hire someone to remove+level Sink to be removed by contractor No recommendations on contractor Told to remove 2x4s under sink Contractor cant remove 2x4s its only thing holding sink up Told work to be done by 7/25 to install Called for install told stone on backorder didn't have it Called again told stone was there someone would call 7/31 to schedule install Never called had to call to schedule told did not have the stone was lied to it wouldn’t be there for a week No call when stone came had to call again to confirm Install 8/8 Showed up 30 minutes past time frame given They took out 2x4s under the sink Told I had to hire someone to put wooden brace under sink where 2x4s were taken out or stone would crack if pressure applied Sink had not been plumbed in Stone seams don't line up Piece of my cabinet was ripped off and left Stone doesn't sit flush with the wall major gap Floor covered in debris Entire piece of stone not glued down Final Payment-Took picture of credit card left without giving receipt $3,000 8/18 Sent email to company describing all problems No Response called 8/28 told they never got the email Sent email again confirmed received Told they would contact the owner, show him the email, have him back Did not call had to call again 9/7 Told owner was out would call back No call called again 9/8 Told owner was out would call back Owner called stated that not his fault that there are problems Asked what I wanted him to do, I said fix it He stated was nothing to fix he had never seen any email asked him to read email I sent as it states everything wrong/need to be fixed Refused to read email as he did install refuses to accept anything wrong