ComplaintsforPuppies on The Run

• Initial Complaint

  04/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 4 month old puppy from this establishment as a pure bread golden retriever - after two different vets reviewed the documentation they felt the paperwork was not legitimate so I did more research and could not locate the breeders address… or find them listed anywhere online as breeders. When googling their address it brought me to a place with miles and miles of farm fields (but no actual buildings or homes) which confirms my suspicions this is all fraudulent. I tried contacting the vet who processed the records and they were unwilling to send me documentation of their records of this dog on the dates that I requested. I have had multiple training classes with this dog and she is terrified of everything which from the vets and dog trainers have confirmed their experience of this behavior is from unsocialized dogs from puppy mills. This puppy is at 10 months old terrified of everything even with constant training and positive reinforcement… and still not potty trained… even after so so so much work, this is such a shame. I wish I had thought more about what I was doing and realized this “pet store” was participating in unethical practices and I paid $1850 for this poor puppy and feel like I rescued her based on her plethora of behavioral issues… so sad. What is sad is that I contributed to the puppy mill industry. This place should be shut down!!!!

  Business response

  05/23/2023

  We did not receive this puppy until she was 17 weeks old(We typically receive puppies at 8.5 weeks old). We brought her in to help find her a good home. She was a puppy in need of a home along with 3 of her siblings.  When she arrived with her siblings they were all big, fluffy and silly.  They were extremely affectionate and a joy to play with. Customer took home her Puppy at the age of 19 weeks old on 10.27.2022. She was made aware the pup was older and in need of home. her price also reflected the puppies age. 

  During the 2 weeks we had this puppy in our care she never showed signs of being terrified or had any behavior problems(other than potty accidents). 

  We are not sure what kind of vet would say any of our paperwork is not legitimate. We would like it if you could get that in writing from the two vets that claim that. I’m sure the state of NH and IN would like to know about such fraudulent paperwork they both receive copies of.  
  As for contacting the breeders vet's office regarding the paperwork.  I never heard of a vets office giving out personal information regarding one of their clients. As I’m sure you wouldn’t want your vet to hand out your personal info either.  
  As for the breeder, We are not sure what you were trying to find out about the 21 year old breeder named ***** ** and his wife of 2 years(her name is ******). But we would love to share with you what we do know.  While ***** and ****** were building their brand new home they lived with ******’s parents in the other house on the property.  The property has two addresses and also shows up on google just fine with structures. The first address is what is on your paperwork **** * *** * and here is the 2nd address, **** ****** ** *** *, which is the ******* family making business.  The name of it is ****** ******* (****** is ******'s maiden name.)  Now even though ***** and ****** decided to no longer breed, I do in fact have their brand new home address.   I would also like to tell you about ******'s three brothers. Their names are *******, ***** and ******, They all do in fact breed sometimes still, along with their father **** and uncle ****. I almost forgot about the other sister ******.   I could go on about this family and even tell you more about their personal lives. But I will leave it at, they are a great family to know and to do business with.  It’s amazing how creative the mind can get with help of the internet.  Because according to you a 21 year old breeder that bred twice in two years had time to create a Puppy Mill, and fraudulent vet paperwork. All while getting married, struggling to find homes for their puppies, building a new home, and moving. 
  I would be more than happy to provide you with whatever you would like to know about your big fluffy girl.  However,  you would first have to retract your defamation and slander statements.  I would settle for an apology at this point for lacking knowledge about the facts.  
  I have provided a copy of the State Cert and a simple google map screenshot to show customers claims are false. 
  

  
  

• Initial Complaint

  11/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  So we got a “golden retriever “ from this sickening place puppies on the run. After 6 months we started noticing our dog was awfully small for a full bred golden. The hair was very short and everyone would ask “what kind of dog?” Now she charged us 2750 for Billie formally known to them as pippin. Fast foward and we called the breeder out of New York his name is Alvin. He said the dogs were only 450 dollars and they came with no papers. So where did the papers she told us about and gave us come from?? She lied about the dog. She charged us the price of a bloodline champion dog with no real papers. Also we looked up this guy he was in trouble before for being a puppy mill breeder. This is dispicable. This lady should be shut down. It’s theft she is doing to people. We did not get what we paid for and want a refund or will be going to court. The guy has been recorded when we called which he knew at the beginning. We have him on recording. This lady obviously forges her papers which is punishable up to 10 years in prison. Do the right thing selena. Stop selling puppy mill dogs as full bred dogs. The guy who bred them couldn’t even tell me what type of golden he is even breeding. Had no idea what field goldens are.

  Business response

  11/12/2022

  We have no records of ever doing business with ****. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩