Business ProfileforAquatime Pools & Spas, Inc.

We entered into a contract for an initial $54,175 with Aquatime on 8/18/2020 according to when we signed and returned the contract to them. There were later addendums for extra excavation and fill that added to the total as work continued and we paid as the work was completed, finishing all payments to Aquatime when work was completed. The entire scope of Aquatime's work was completed in May 2021 when the concrete deck was poured and we made our final payment. It has become very apparent that one corner of our pool is sinking. There is more than several inches difference in the water depth between the filter side (it is the back corner near where the filter is placed) and the opposite side where the skimmer intake is. Our jump rock is in the middle as almost a divider, which just highlights the difference. In addition, our two lights developed fairly significant leaks. When Aquatime (Peter) would not respond to emails or calls, we attempted to have another company solve this particular issue. However, due to the light style used by Aquatime - the lights mount to the outside frame of the pool wall. If it is the light niche/housing itself that is cracked and leaking (and not just the cover, which has been replaced to no avail) then the only way to fix it is to cut through the concrete to replace the entire fixture (we have been told.). With no response from Aquatime, we have no way of knowing. We attempted to notify Aquatime over the phone several times and I have copies of emails sent on 6/9/23, 7/1, 7/28, 8/18, 8/29, 9/6, 9/7, and 9/8. We received brief responses from Peter on 7/17, 8/30, 9/6, 9/7, and on 9/8 to tell us he was cancelling his technician's visit. He scheduled a visit with us for 9/4 to see the issues, but arrived unexpectedly on 9/2. Peter has consistently spoken only about solving the lights and entirely ignored the issue of the sinking corner of the pool. He knows when our closing is scheduled this year and is not responding. Help!