ComplaintsforOwl B Crafty LLC
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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 4, 2024 I paid $39 for a craft kit. With that, I was supposed to get and I did get a free craft kit. I also got one craft kit. July 4th and August 4th I paid $39 for a craft kit with this club and did not receive anything. I also paid $14 total for a kit on August 1, 2024 order #**** and never received that. I emailed and also sent a ******** message asking about one $39 kit and the $14 kit. She responded she would look into it and never did. Upon further reviewing my orders (they were automatic payments), I discovered I did not get 2 of the club kits and the $14 kit. I emailed 8/15/2024 and 8/17/2024 again asking for a refund and no reply. I sent ******** messages on 8/19, 8/21, and today. On 8/24/24, I begged for a refund and resolution. I was told that she doesn't work until Monday but she will refund me when she is in. Today, I sent a reminder and she said she went home sick but did send out my kit. I told her with it taking this long, I preferred a refund. It has taken too long to get any resolution and at this point, she should not have sent me kits after telling me she was refunding me. So to date, I am owed a total of $92 for craft kits I have not received. I do not want them and she said she would refund but instead chose to send what I do not want.Business response
08/27/2024
I have refunded this customer for all 3 orders that she claimed she didnt get. I did just talk to her last night in which I told her that I was going home with a 102 temp but would figure it all out and get her refunded. I also explained to the customer that not only would I be refunding her but that I would still be sending her the product as my apologies. Please let me know if you need any further documentation for this. This customer will not be allowed to shop with our business again.Customer response
08/27/2024
The complaint has been resolved. I hope since that has happened that anything negative will be removed from this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.