Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
we've had this oil company for over 20 years. today, Aug. 24 we called for an oil delivery and were told they no longer deliver to Mass. However, we don't think that's true as thier website says they still deliver to this town. Without any advance notice written or verbal they told us to find another oil company and wouldnt make this delivery. so we are now stuck. we have no oil and no oil company. if what they say is true we want it corrected on the websiteBusiness response
08/28/2023
We are in the process of discontinuing deliveries to Massachusetts because of the loss of our driver that has been delivering for us there for 34 years. When *** ****** called to order oil he required a same day delivery. Because our drivers were done delivering for the day, he was offered a same day delivery with an additional fee. He declined and was referred to other companies that will deliver to his area in a call in basis. We are in the process of sending letters to customers in Massachusetts to inform then of this company change. I have also changed our website and deleted Massachusetts as a delivery area.
Customer response
08/28/2023
the statement from the business is in accurate. it is a lame attempt to push fault to the customer rather than be accountable. ** ****** did not request a same day delivery. He requested a next day delivery as he has done for 30 years.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.