Customer ReviewsforIrwin Automotive Group

Advertised items not available to look at and then are sold out from under you. Waste of my time and money.

We purchased a new 2023 Hyundai Sonata and Irwin Hyundai engaged in consumer fraud by pressuring us to purchase a Rust Protection warranty that would be fully refundable if we decided to cancel the contract within 60 days of purchase. We paid for the warranty at closing advising them we would not sign the contract until it was reviewed which they provided as we left the dealership. Within 1 week, the car had less than 85 miles on it, we called to get a refund and were denied. We never signed the contract for the purchase and the form they used was not even for the rust protection product that was installed without our knowledge or consent by an untrained salesperson. Irwin Service says they do not install, service or guarantee the product. Chris ***** then attempted to entrap us by saying because the product is now on our car, he can't make a refund because it may cost him money. The rust protection device takes 1 minute to un-install. The warrantor of the contract states it can be voided with a refund for multiple reasons, but the Dealer must initiate the process. The contract was sold as a 10 year term, but the warrantor lists it as a 7 year term. It is unclear what we allegedly purchased, why a non Hyundai approved aftermarket part was put in our new car and what happens if that fails or causes damage to our car. Irwin refuses to take any action to help the customer sort this out. We have been treated rudely by the entire Irwin management team, saying from the beginning they were too busy to discuss the issue and implying we were liars. Irwin Hyundai engaged in misrepresentation and non-disclosure based on a phony unsigned contract to pad their profits. We have contacted Hyundai Corporation to assist us to resolve this matter with their dealership. Customers deserve better.

My daughter bought a 2005 Toyota Rav4 and needed to get it inspected. We paid for a pre-purchase inspection and knew the car passed prior to purchase on 6/29/23. When she went to pick up the car, my daughter. was told that the emergency brake had frozen and that it would cost $2700 to repair the brake and replace the exhaust system. I then spoke to them on the phone and they said either the car could be towed off the lot or they would have to do the entire repair job. There were no other options. I went down to speak with them in person, and after a lengthy discussion, they said they would call me back with some options. Four hours later they called and said they would weld a crack in the tailpipe for free and do the other work for $1500. I said this was not acceptable and I wanted the car back in good working order. They called back after another hour of waiting and said they had managed to unfreeze the parking brake and that we could take the car. This process was very suspicious from the beginning. We knew the car was in good working order as we had a pre-purchase inspection, and I called the garage who did that inspection after receiving Irwin's Bill and the mechanic stood by their work and offered to make any repairs for free if they were actually needed. When I told this to the manager of the service department at Irwin zone, he seem to change his perspective and realized we were not going to pay a lot of money for repairs that didn't seem to be needed. When he offered the "Free" welding of the tailpipe and reduced the cost estimate by $1200., this was even more suspicious to me because welding a small crack does not cost this much money. Clearly, they were praying on a young woman who owned an older car and hoped to scare her into purchasing expensive repairs that did not need to be done. This is completely egregious and is a classic example of sexist mechanics trying to take advantage of young women.

Great for sales and service for all our vehicles! Thank you!!

They had my car for over a month! Never even worked to fix it. Still charged me $200. 00. Dont go here! Complete scam!