ComplaintsforTravelodge by Wyndham Lincoln Near White Mountain
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were staying there overnight, one night, we arrived at 2:50, 10 minutes before check in. We were staying with another family. Trash in parking lot, construction materials all over, wires and generators. A dumpster in middle of parking lot. It was a MESS. No where on the website did it say the pool was closed. Apparently they posted it on the “app”. My husband called two days prior and was told the pool was available. I simple want a refund for the night. No one should be expected to stay or forced to stay in a construction zone- and if there is construction the hotel is responsible for ensuring safety, cleanliness, and wires running across parking lot and dumpsters in the middle are NOT acceptable. Went into the lodge and the woman said there was nothing she could do, called customer care and was told “they would look into it”. We did book less than a mile a way, why that matters AT ALL is beyond me. We needed to stay close to our destination. The response from the lodge and from Wyndham customer service was a travesty. I have never been so insulted by a company. Attached are photos and responses. I expect better -
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.